If this was freight, most services leave the item on the curb or driveway of the house, or if lucky, to the front or garage door. Doing more than that is unusual but I have seen it done. Worthy of tipping to delivery person.
Usually the fine print describing the freight services provided is shown on the merchant’s Web site so there will be no surprises if that heavy new grill (as an example) is left, unassembled, in a box, at the far end of the driveway. Many buyers expect more service than that, and it always is wise to know exactly what to expect from the freight delivery people, so you can decide to buy, or potentially somehow get the service you want to receive.
For an apartment, getting the freight to the correct entranceway is about all they have to do.
For shipping (not freight or postal), such as FedEx or UPS or DHL, packages are usually taken to the premise’s main door.
Stores may provide their own or contract out delivery services of appliances, free or for a fee. In those cases, the appliance is brought into the house. If installation or assembly services are provided also, they do that.
I do understand the disappointment and frustration you experienced.
The good news is that your brother will help his sister with the assembly of this and that you will use the exercise equipment for your ongoing fitness!
Chrissy