Author Topic: Dr office wont stop calling me male pronouns and has it on my chart as male.  (Read 2211 times)

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Offline MySaures

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so over the past 3 years every-time i go into DR office they all reffed to me a HIM, HE, SIR.

i have complied many times and showed i had my info changed to female they then change my account to female and if i go in with a UTI or issues below they come in and question my birth gender whats in my pants to showing me the device they use on females for a pap...

and before i know it the account is back to male.

99% of the time when i go into the office they ask for NAME.... and the address and phone to make sure its you.... so i always hand over ID which has a girls name and F for the sex and still get called male pronoun.l

i finally got proof as before it was all verbal and just the account MALE.

they sent me a message through the online patent portal saying HIM on it.

CA-USA whats my rights to report this or sue?

Offline Maid Marion

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I'd find another doctor.  Seriously.  My biggest health issue is stress. 

Offline Haley Conner

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I recall hearing the other day that people are now required by law to use your preferred pronouns regardless.  I'm not sure if there's anything to that, or of the specifics though.  In many cases, people are not expected to adapt to new laws immediately, and so are safe in their choice not to comply, but in your case, I find it pretty outrageous.  I would probably check legal sites for the laws regarding it.  Maybe sue them, THEN change doctors.  :D

Offline Devlyn

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They ought to be using your preferred name and pronouns, but my chart still shows male, I think that's pretty standard. It helps them schedule the male specific testing that we require, for example prostate exams.
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tgchar21

I recall hearing the other day that people are now required by law to use your preferred pronouns regardless.

AFAIK there is no such law at the U.S. federal level (and with the current administration I'd be surprised if such a regulation came through).

Offline itsApril

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Good afternoon, MySaures!

Hi!  I'm in California, too.  But luckily I don't have this problem.  My docs are GREAT about this stuff.

You have raised this problem with various staff folks at the office, but to no avail.  My first suggestion is this: Write a letter directly to the doctor himself/herself, asking to correct the problem with the staff.  The doc may not know this problem exists and he/she is in a position of authority to correct his/her subordinates.  Maybe that will solve the problem.  If not . . .

California medical practitioners are regulated by a California state agency, the Medical Board of California (MBC).  The Board has a complaint process you can access here:

http://www.mbc.ca.gov/Consumers/Complaints/

Complaints must be in writing, and they can be filed by mail, by fax, or online.  The link above contains a button you can click to initiate the online complaint filing process.

While lots of complaints to the MBC involve really dangerous issues regarding practitioners (like sexual abuse, drug or alcohol impaired practice, or practice by unqualified/unlicensed practitioners), there is one area of complaint that seems to fit your problem:

"•Office Practice Issues (e.g., failure to provide medical records to patient, failure to sign death certificate, patient abandonment)"

So you might want to file an "office practice issue" complaint with MBC regarding your doctor's recordkeeping problems.  In general, medical practitioners in California are alert and sophisticated regarding trans issues compared to those in other states.  I'm sorry that you are dealing with a throwback.

I can readily sympathize with the point Maid Marion raises.  Who needs this?  Your healthcare is supposed to make you feel BETTER, not WORSE!  Your doctor and his/her support staff should be alert to your needs and treat you with respect.  Unless you are - for some reason - highly attached to this doctor, you might want to explore alternatives.  (By the way, if you DO change doctors, your former doctor's office is obligated by law to release all of your medical records to your NEW doctor, to make sure that the new doc has access to all the info he/she needs to address your health needs.)

Even if you do end up changing doctors, I suggest sending a letter to your doc explaining your decision and filing an MBC office practice complaint on the way out.  That way, your doc is on notice of the problem.  Hopefully he/she can correct this issue so it doesn't cause the same problem with future trans patients.

-April

Offline Lady Sarah

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I have dealt with similar at my doctor office. They referred to me as female, yet put male on prescriptions and such. I got that remedied quick.

After 3 years of it, you must be a very patient person. You could bring it up again with your doctor with an ultimatum: "either address me as a woman, or I will find another doctor". If that changes nothing, find another doctor. Some of them are stubborn as a mule, and won't stop.
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Offline Meghan

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I have dealt with similar at my doctor office. They referred to me as female, yet put male on prescriptions and such. I got that remedied quick.

After 3 years of it, you must be a very patient person. You could bring it up again with your doctor with an ultimatum: "either address me as a woman, or I will find another doctor". If that changes nothing, find another doctor. Some of them are stubborn as a mule, and won't stop.
My Medical team knows about my medical transition and always talking to me as Megan,  even though my medical records still show as Male for legal insurance purposes only.

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Meghan Pham: MtF Transgender, Transsexual, Transwoman, social justice, Caregivers, Certified Nurse Assistant

Offline KateR

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I'd find another doctor.  Seriously.  My biggest health issue is stress.
Yes I agree, find another provider.

I'm early in transition.  I've come out to my PCP, who helped me find an endocrinologist.  Both have told me when I'm ready to change my gender marker to let them know.  Both refer to me as her.  (And that has taken some getting used to.  I hear it and don’t immediately recognize that the reference is to me.)

My endocrinologist works for the health system that has treated me for the last 25 years.  She indicated that she will also help me get the marker changed throughout the health system.

There are people (providers) who care enough to get it right.

Kate


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Offline Linde

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I had to call the health insurance the other day, because of question, and they used my new name but called me Mr.  I asked why that is, and they told me they get the info from Medicare, and I am Mr. with new, female name, there.

Medicare draws the information right out from the Social Security files.  So, I called there, and they told me hat I am Female in their files, and Medicare must have made a mistake, but she filled the form to correct it out while I was on the phone.  This was about 3 weeks ago.  I had to call the insurance yesterday again, and they still  call me Mr.  I asked the person to please check with Medicare, and she told me that I am still male in the Medicare file!
which means, on Monday i have to deal wit SS again to make sure the other person did put the change in.

I am now in the ridicules situation that I am female for SS, male for Medicare, and my health care providers, female for the State of Florida, for the USA and for Germany/EU.

t sure is not easy to change anything in gov't systems!


Offline AllieSF

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Linde has defined the problem, which for us retirees also involves Social Security.  First when you change your Name or/and gender for your card, you also need to insist that they also change the same information on all other US Government agencies that use the Social Security card as the base ID.  That includes the Internal Revenue Service (IRS),  Medicare insurance and so on.  I picked up my court order for name and gender change here in California and went right to my local Social Security office and got my Social Security info changed accordingly, which happens within 24 hours and you receive a new card in about 3 weeks.  No, problem. 

I understood that it would take longer for my Medicare and IRS to change that data.  My doctors were all great about changing my name and gender in their records but had to continue using my previous data until my Medicare changed that data, which would also then allow for my Medi-Gap insurance provider (private insurance company) to change that dat too.  After several months I called and told top go back to my local Social Security office and have them fill out the correct forms to change my name and gender all the other places too.  Took about an hour both times and now all is correctly changed.  You have to make sure they start the complete change on your first trip to their office, otherwise you will continue to have that problem as to how your insurance identifies you.
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Offline Meghan

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #11 on: September 26, 2019, 10:55:35 pm »
Look like government red tape go slowly through update channel.  I think it will take awhile and it will straight out

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Offline Linde

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #12 on: September 26, 2019, 11:51:21 pm »
After about 8 calls, mine got straighten out.
Except for my Visa card, they insist to call me Mr followed by my female name.  I try to convince them to just leave all salutation off of the card!


Offline KathyLauren

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #13 on: September 27, 2019, 07:54:35 am »
I don't mean to try and hijack the thread, but it does seem relevant. And, it's something I'm facing.

When establishing new patient information with a new doctor, do you check the SEX field as M or F? I'm troubled by looking at the SEX field and translating that to a GENDER IDENTITY field. Some new patients' forms allow you to make a distinction. Most that I've seen lately don't. In the USA, does it matter how you've filed with the SSA or your insurance company? So far to me, it hasn't mattered.

I'd really like y'alls input,
--AshleyP

I check "F" when I am filling in a form.  When dealing with medical professionals, we trans folks are always going to have to do some explaining.  ("Yes, I'll take the mammogram, but I won't be needing the pap smear, thank you very much.")  It doesn't make a lot of difference if you are explaining why it says "F" or why it doesn't say "F".

While I was legally male, my health care card said "M".  I'd still check "F" on forms, and let them sort out the discrepancy if they needed to.  It's a moot point now, because I am legally female and all my documents say so. 

There's still some explaining to do.  I'm due for a colonoscopy next year.  It's only fair that I explain to the surgeon doing it that they may find some unanticipated bits down there.
2015-07-04 Awakening; 2015-11-15 Out to self; 2016-06-22 Out to wife; 2016-10-27 First time presenting in public; 2017-01-20 Started HRT!!; 2017-04-20 Out publicly, beginning full-time; 2017-07-10 Legal name change; 2019-02-15 Approval for GRS; 2019-08-02 Official gender change; 2020-03-11 GRS!; 2020-09-30 New birth certificate; 2021-03-10 consultation for ongoing pain




Offline Linde

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #14 on: September 27, 2019, 09:54:37 am »
For the Mayo Clinic,  am registered as female with the food note transgender.  All their Reports, etc. carry this information.

I found that the health insurance keeps one as male, as long as SS/Medicare.Medicaid is not changed to F.  Thy don't care what your legal name is or your gender, as long as the gov't documentation is not changed.  It was very auctward for a while sitting in a packed waiting room presenting as female and being called up as Mr.  A lot of people did stare at me when I walked up!


Offline AshleyP

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #15 on: September 27, 2019, 09:13:20 pm »
Thanks for the input. I've changed over state ID and SSA but am only eligible for Medicare later this year. I'm considering a supplemental plan but some have a price differential based on sex. Nearly all of them have a exclusionary clause something like "material misrepresentation will result in policy cancellation." There's a dizzying array of options for that. Buying insurance reminds me of sitting at a roulette table. :)

All the best,
--AshleyP

Offline Linde

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #16 on: September 27, 2019, 09:31:55 pm »
Thanks for the input. I've changed over state ID and SSA but am only eligible for Medicare later this year. I'm considering a supplemental plan but some have a price differential based on sex. Nearly all of them have a exclusionary clause something like "material misrepresentation will result in policy cancellation." There's a dizzying array of options for that. Buying insurance reminds me of sitting at a roulette table. :)

All the best,
--AshleyP
i have a broker finding the best plan for me.  I do that with all my insurances!


Offline Lady Sarah

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #17 on: September 28, 2019, 01:05:05 am »
For the Mayo Clinic,  am registered as female with the food note transgender.  All their Reports, etc. carry this information.

I found that the health insurance keeps one as male, as long as SS/Medicare.Medicaid is not changed to F.  Thy don't care what your legal name is or your gender, as long as the gov't documentation is not changed.  It was very auctward for a while sitting in a packed waiting room presenting as female and being called up as Mr.  A lot of people did stare at me when I walked up!

Government has me listed as female on everything. My doctor's office put in red letters on the front of my folder "transsexual" just because of my physical condition. At least they no longer put "male" on prescriptions.

As for the previous doctor that kept calling me a "he", that jerk passed away this month. I quit seeing him after I heard him tell another patient about me.  I had only found out through word of mouth because he was such an embarrassment to his family that they didn't even bother with an obituary.
started HRT: July 13, 1991
orchi: December 23, 1994
trach shave: November, 1998
married: August 16, 2015
Back surgery: October 20, 2016


I don't have wrinkles. I have wise cracks.

Offline Maid Marion

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #18 on: September 28, 2019, 01:33:47 am »

As for the previous doctor that kept calling me a "he", that jerk passed away this month. I quit seeing him after I heard him tell another patient about me.  I had only found out through word of mouth because he was such an embarrassment to his family that they didn't even bother with an obituary.

Sometimes you need to be assertive and look out for yourself.

Marion


Offline Meghan

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Re: Dr office wont stop calling me male pronouns and has it on my chart as male.
« Reply #19 on: September 29, 2019, 12:58:31 am »
My medical team has been great for me. Eventhough I still list as M for insurance purposes, but they all treat me as a woman. They even called me Megan in all conversations.

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Meghan Pham: MtF Transgender, Transsexual, Transwoman, social justice, Caregivers, Certified Nurse Assistant

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