10 years ago I tried to get a GIC referral from my GP, but I was fobbed off by both him and many of the reception/admin staff for quite a long time, I was told i'd been referred, but this turned out to be untrue, this really put me off, made me feel like I had nowhere to go.
Eventually I spoke to someone who told was sympathetic, she actually called me back (off the record) on her mobile phone and told me to try moving to another GP surgery, she said that my GP was originally from Egypt and had very strong negative feelings about the LGBTQ community.
It had taken all my strength to walk into that place and talk about these issues, and I just couldn't face doing it again, not for many years.