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Has anyone had problems with Citibank "True Name" Initiative?

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TXSara:
Hi everyone --

I normally don't use credit cards, but I decided to get a Citibank Mastercard recently for the sole purpose of being able to use "True Name" to get my name changed on that card prior to getting my name / gender marker changed legally in the state of TX.

Right now, I avoid using my debit card when I go out for obvious reasons, and I end up having to use cash all the time.  I hate that.

The website said I couldn't change the name WHEN I opened the account, but that I would be able to do it as soon as I received the card.  OK, well I received the card, and I talk to customer service and it's like "crickets chirping."  With as much fanfare as Citibank added this policy, you would think that this would not be an "off the wall" request.

Has anyone else had problems?  I have been on the phone with these people for nearly an hour.

~Sara

Devlyn:
https://online.citi.com/US/JRS/portal/template.do?ID=update-my-name

Does this help? People aren't nearly as cooperative as online systems. Immigration officers give me endless grief entering the UK, but the E-gates let me right in.

Iztaccihuatl:
Have you tried to ask for a ‘spouse’ card? I don’t think there is any credit check since the number will be the same and who cares if the bank thinks you are your own spouse?


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TXSara:

--- Quote from: Devlyn on April 29, 2022, 03:56:30 pm ---https://online.citi.com/US/JRS/portal/template.do?ID=update-my-name

Does this help? People aren't nearly as cooperative as online systems. Immigration officers give me endless grief entering the UK, but the E-gates let me right in.

--- End quote ---

You would think it would be that easy, right?  The options they "say" should be available are actually not there.  I ended up having to talk to a customer service rep, and that has been a complete goat rope (not sure if that's just a Texas saying  ;D).

I finally talked to the supervisor, who also didn't know, but at least she tried to call me back.  Of course, I didn't hear it because the phone was on vibrate, so I get to go through the whole thing all over again.  Joy.

~Sara

Iztaccihuatl:
I do have a Citibank credit card and the option is there (in the profile under contact information) to enter a preferred name with a checkbox to request a new card in your preferred name.

Heidemarie

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