Topic: Subscription problem

[Melodee]

Does anyone know how to cancel my subscription, I've been trying to cancel because i can't afford it, but it's not working. 

[Devlyn]

You should be all set. Make sure to cancel any automatic payments on your end; PayPal, automatic bank withdrawal, etc.

Thanks for the support that you provided, it is greatly appreciated. 

Hugs, Devlyn

[Melodee]

No problem! Happy to help while i could! I hope that worked, it said i didn't have any payments, but it kept coming out. I tried closing my paypal to see if that works.

[Melodee]

It didn't work, so i guess I'll keep paying?

[Devlyn]

Have you done this?

Finding your automatic payments on the PayPal app:

Tap  Wallet.
Scroll to the bottom and tap Automatic payments.
​Tap the merchant to view or update.
You can update your preferred payment method or Remove PayPal as your payment method at the bottom.

Finding your automatic payments on the website:
Go to Settings.
Click Payments.
Click Manage automatic payments.
Select the merchant.
On this page, you can Cancel the automatic payment and change the payment method.

Changing the payment method:

Select your current payment method.
Select a new payment method or click link a new card or bank.
Click Save.

[Melodee]

I deleted my payment method and my paypal account, so idk how it still came out. It also doesn't say anything about any recurring payments, so idk?

[Melodee]

Would changing to bronze work, because at least then it's less?

[Devlyn]

I've asked Susan to take a look. 

[Melodee]

Okay, thank you! 

[Devlyn]

Now you should be all set. Susan has issued a refund to you. Thanks again for helping with the site.