Spacial, I will PM you if you are interested in specifics. I was intentionally vague as some of this stuff is very specialized which would make it possible to track down exactly who my company is.
JulieC, My business is wholesale only and I never see customers face to face unless I want to. All business can be done over the phone and the majority is done by email. The newer line of products aimed at petrochemical, govt, Department of Defense and State Department will all be done the same way and if need be, we can hire a "front person" to do anything we don't want to do. If we move fast, we have the oportunity to start the new product line with an order of about 100k so we are working feverishly to put a dollar amount on costs so we will know if the margin is high enough to bother with.
Our products are very specialized composites that could utilize nano technology in the near future. Nothing like having "buckballs" in your products! lol