Keep trying Trans Lifeline -- they're a great organization even though they're understaffed. Right now, they have less than half the staff they need to keep up with the call volume, which has approximately doubled since the Orlando shootings, not to mention all the bathroom bill, uh, stuff that's come down this year. The operators are all volunteers, and it's hard, intense work even with a lot of training and support -- there's a pretty high burnout rate.
And if anyone is interested in volunteering, you can contact them via
their website. Under "Get Involved" at the top of the page, click on "Volunteer Sign-up." They can really use the help, and it's a great way to give back if you're farther along on this journey.
Early evenings are a good time to call -- most of the operators are at their day jobs during business hours.