Dallas hospital tells trans woman it added LGBT policy, but did it really?

[Shana A]

Dallas hospital tells trans woman it added LGBT policy, but did it really?
Posted on 11 Oct 2012 at 5:41pm

http://www.dallasvoice.com/trans-womans-complaint-spurs-dallas-hospital-add-policy-10128669.html

Green Oaks Hospital is establishing an LGBT policy after a transgender woman sent hospital administration a complaint about her time there.

Green Oaks, a mental health and addiction services facility in Dallas, recently received a complaint from Shawna Brooks after her experience in the hospital. The complaint led to a new trans policy, but the hospital has refused to provide any documentation of this policy or comment on its creation.

[...]

She also highlighted inadequate accommodations for transgender patients after a nurse rudely commented on medical needs specific to trans patients and denied her a private room, according to her complaint. Brooks had the nurse contact her doctor and was then granted privacy.

Brooks sent a letter about her experience to patient advocate Stephanie Haynes, who responded with a letter (see below) that stated "as a result of your feedback, our facility will implement a policy to better serve the transgender community."