When the game first came out in 2003 it was really good. Then Sony Online Entertainment kept on screwing with it and making it worse and worse and worse. I was good friends with the Community Relations manager at the time and she was so upset over SOE messing things up she resigned because she could not, in good conscious, keep the community uplifted when she felt it was wrong. The added PvP with broken mechanics, the expansions really felt lack lustered. When one expansion was introduced with a starting area, the prior starting areas becomes obsolete because they add better items in the newer starting areas. (Which is a shame because the original starting areas were absolutely gorgeous...now it's empty).
Another friend of mine, who was the Community Relations manager for Star Wars Galaxies (also SOE) got fired for voicing her opinion. That game, too, was really awesome but the longer it was out, the more SOE destroyed it...to the point of loosing 375,000 subscribers in the month after the "New Game Experience." That's over 5.6 million dollars a month...gone...in just 30 days. 3 developers of SWG resigned after that.
I used to work for them...so sadly, I saw the ugly underbelly of the beast lol.
Now, I used to work for CCP back in 2003-2005. Now they were awesome. They are based in Iceland but has an office in Tx. I worked from home as a Polaris Team member (Game member). Those guys were top notch and honest people. I worked in the game called "EVE Online."