The site is pretty much the way Susan designed it way back when. That is part of the reason Susan has begun to fund-raise, so that we can get a professional and up-to-date webdesign and functionality.
I completely agree with you that there is always room for improvement if we want to be the place for the transgender community to find support, answers, and camaraderie.
Let's look at the stats. There are approximately 7.1 billion people on the planet. If 0.3% are self-identified trans (according to the Williams Institute Study of 2011), then there should be over 21 million trans person worldwide. If you look at just the United States, there should be about 900,000 trans persons.
But this site has only had about 30,000 registered members since we started keep track (and that is a worldwide registration).
So yeah, we have work to do.