Sprint is firing its customers

[Aeyra]

http://articles.moneycentral.msn.com/Investing/Extra/SprintDumpingCustomers.aspx

You'd think Sprint would be trying to get more customers, no? I have Virgin Mobile (partially operated by Sprint) prepay cellular service and it mostly sucks. The phone keeps ringing and vibrating and trying to get me to buy more airtime or photos or something...... no wonder the telecoms get in trouble all the time. I hope those customers get something good out of this.

[Dennis]

Interesting. I can see where Sprint's coming from. If you're spending 90% of your resources trying to deal with 10% of your customers, you're probably better off to ditch the customers so that you can focus on the good ones.

Dennis

[LostInTime]

I have dealt with Sprint as a local phone service, a cell service, and also for a multi-million dollar site that needed to be connected to the 'Net and such. In every instance I wanted to get rid of them. I finally dropped my phone line because their customer service was horrible (and only open between 8-5, Monday through Friday). I dropped them as soon as my cell contract expired and did all I could to get the company to go with another telecom until I was eventually laid off from that job (unrelated, the tech implosion a few years back did them in).

Now they have changed their local service name to Embarq but, from what I hear, the customer service is still horrible.

[Laurry]

I used to work for Sprint (before they fired me too...well laid me off) back when it was only Long Distance, then later when it turned in to the mess it is now.  When people asked where I worked, I told them Sprint-but NOT CUSTOMER SERVICE.  It was horrible back then and is still as bad now.

I do agree, however, that if you are getting 20-30 calls per month to Customer Service from a single customer, obviously that customer isn't happy.  Most likely the only reason they are still there is because you want to charge them several hundred dollars to leave.  Sprint said OK, you can go for free...starting now!  Besides, what is 1200 customers out of several million?  They are making money by losing the customers who cost the most to maintain.

......Laurry

[LostInTime]

I think it was CNET that had a scan of a letter from Sprint to a customer who had purchased a plan that covered roaming. They were discontinuing the service because...........ready...............they roamed too much!

If you use Sprint, fire them before they fire you.