My partner just had SRS with Dr B.
I would agree with some of the comment here that the facility is of top quality and there seem to be few complaints. It seems like most people are really happy with the outcome of the surgery.
There are standard procedures that at Dr B's that I think people could and can take issue with, both patients and visitors alike. In outlining some of these am I in no way trying to suggest the facility is bad or whatnot.
1) Some nurses have a curt turn of phrase in english which can lead to mis-communication (and it sounds like they are rude... but they are not)
2)The front office (i.e. mainly Suzanne) is highly disorganised and hard to communicate with quickly and easily.
3) Not everything you will need is listed on the information sheets
4) Don't expect (especially as a support person) to be told anything in advanced. Ask, ask, ask...
5) The accommodation at Laval (the Gite de Marigot- the one you stay at first and your guests are invited to stay at) is not close to anything much. Visiting hours are limited so it is better to stay closer to Montreal and just use the highly efficient public transport system to get around. There is bus (69 west from Henri Bourassa metro station) that stops directly out the front of the clinic.
5) There is no privacy for patients. Nurses, cleaners, other patients etc generally have full view of you in all states.
6) Visiting hours are really limited (2-8) and while this may seem like enough time there is no comfortable or private place to visit patients all of time. You may need to compete with other patients for limited couch space and there are strict schedules for dinner etc. Some visitors can be made to feel exceptionally uncomfortable and "little" whilst others are offered tea etc. It seems dependant on the nurse around at the time (personally I was told really rudely to leave by a nurse and I didn't want to visit again... it was horrible- she made me cry!)
7) You won't see much of the doctors

There is free wifi, lots of good food and plenty of company with other patients. You will have someone to share your experiences with.
9) There is no therapist, counsellor, liason officer or any outside support. The nurses are busy and won't necessarily have time to help you with emotional or pysch problems.
10) You are at a hospital (clinical, nurses who see with lots of patients, impersonal etc) and l dealing with a major operation. The two are kind of juxtaposed...
If you are flying from Australia use Air New Zealand. On the return trip you can fly through LAX and from LAX to Auckland there is a sleeper couch option. It costs more but you will get to lay down. It's worth it for 14hours.
s.