Charging back donations

[Susan]

Charging back your donation 3 months after you made it is about as scummy as you can get! Everyone give a hand to Garfield99 for charging back their $10.00 donation. If you need it back that bad, ask me; don't lie and say you never made the charge. You can tell it was a legitimate charge when the user name matches the email on the paypal account.

[LordKAT]

I didn't even know you could.    That is pretty scummy.

[EchelonHunt]

Is it really necessary to publicly humiliate the user in question and make it an announcement on your forum... [Content which violated TOS 2, 7, 10, and 15 deleted]

[Susan]

It sure is. There's a cost to everything in life, and the cost for charging back a donation by claiming you did not make the charge is public humiliation. Either you did make the charge and lied about it to get your money back,  so you are stealing from me; or the guy making the dispute didn't make the charge, and so the person using that name on the forums stole from the person making the dispute. Either way it still deserves our scorn.

The cost to your post was losing your account, so have a nice life.

[Taka]

there was no good reason to publicly humiliate the user.
your own tos say that we don't take conflicts in public.

it would be one thing if you warned others against doing the same thing.
but putting up the user's name, is beyond respectless.

i do not mind if i am banned for saying this, just the same as my friend was.
i already know i am unwanted here, and this place is not one i can call home.
it hasn't been for a long while.

i will go ahead and have a much better life without any of you who invalidate and discriminate against people of my identity.

[Devlyn]

That is pretty lame. I'm not understanding the anguish, the only thing published here is a screen name. You're all right in my book, Susan.

[Myarkstir]

Worst thing is in all this is that when someone disputes a charge like that, all the merchant (here Susan for example) as to dfo is provide billing information to the bank and the dispute is void. I know i work for a credit card company...

Though it is somewhat insulting to the merchant as you ARE calling this charge as being fraudulous / not yours. It usually takes me longer to help someone remember the charge then start the actual dispute.

You have my full support Susan.

[Susan]

there was no good reason to publicly humiliate the user.
your own tos say that we don't take conflicts in public.

it would be one thing if you warned others against doing the same thing.
but putting up the user's name, is beyond respectless.

i do not mind if i am banned for saying this, just the same as my friend was.
i already know i am unwanted here, and this place is not one i can call home.
it hasn't been for a long while.

i will go ahead and have a much better life without any of you who invalidate and discriminate against people of my identity.

It's showing a lack of respect when someone charges back a donation that was freely given, by claiming that they didn't make or authorize the charge. I didn't give their real name or their email address, I simply posted the forum username which no longer exists anyway.  But they are most likely still reading the site.

It's also showing a lack of respect by intentionally violating the rules that you agreed to when you signed up on this web site. Teka you were banned for 7 days, as you knew you would be for a intentional TOS 2 violation, subscriber or not.  TOS 2 covers disputing the actions of staff in the public forum by a member, not the action its self.

Your friend did more than dispute the actions of staff in the public but instead launched in to personal attacks and name calling; that is why they were deleted instead of just temp banned.

If you feel someone's post discriminates against your identity, report it even if it's a moderator. Neither Cindy or I will tolerate it. That being said make sure it really does discriminate.

As I told staff yesterday, too many non-binary members are taking things personally and often out of context and are using any perceived slight as an excuse to derail threads, and it's going to have to stop. This is covered quite well in TOS 15.

15. Items under discussion shall be confined to the subject matter at hand, members shall avoid taking the other users posts personally, and/or posting anything that can reasonably be construed as a personal attack.

If this kind of behavior continues unabated, it is getting to the point that I am going to be forced to take action.

[V M]

It's a sad deal when people renege, leaves a bad taste in the mind and makes it difficult to trust people

I guess sometimes emotions trump good sense and integrity, that's too bad

Sorry you've had to deal with such a thing

Hugs

[Alexis2107]

Charge backs are suppose to go against your credit, so that would be the public statement.  However, not sure how paypal handles it.

But to charge back $10 of a donation is utterly ridiculous and deserves to be tarred and feathered for all to see.  Part of today's problems, hardly anyone is held responsible for doing little tyrant evil things and they think they can do it and get away with it, and usually, they do.

[cathyrains]

The link to more information about donating / subscribing is not working. It reads: "The topic or board you are looking for appears to be either missing or off limits to you."

Can someone point me in the right direction?

Thanks

edit: The (non-working for me) link in question is near the top of the forum page:  https://www.susans.org/forums/index.php/topic,145185.msg1187273.html#msg1187273

[Alexis2107]

The link to more information about donating / subscribing is not working. It reads: "The topic or board you are looking for appears to be either missing or off limits to you."

Can someone point me in the right direction?

Thanks

I got the same error and asked the same question... was pretty much told subscribers get extra benefits but cannot tell me exactly what they were, since this information is privileged to subscribers only.  So, I just at a stand still of which to do

[MelissaAnn]

I don't understand the anguish about this post the chargeback of $10 to me seems like a personal attack on Susan which goes against what the site stands for. Susan, you have my full support and backing I honestly don't know where I would be without these forms the resources, information and friendship provided on these forms are invaluable to everybody here and I would hate to see a bad apple ruin it for everybody else. I send all my love out to you Susan. Keep up the great work.

[ThePhoenix]

Things sure have changed a lot in the time since I deleted my original account.

[King Malachite]

I don't fully understand how a charge back works, but from what I'm reading, it seemed unnecessary.  If a person that donated REALLY needed their money back, then I'm sure if they explained things to Susan, she might would have been understanding (though she shouldn't be obligated to give ANYTHING back).  There was a case of something similar happening a while back, and the personal wasn't even asking for the money back.  At any rate, I fully stand by this decision.

[wolfduality]

I don't fully understand how a charge back works, but from what I'm reading, it seemed unnecessary.  If a person that donated REALLY needed their money back, then I'm sure if they explained things to Susan, she might would have been understanding (though she shouldn't be obligated to give ANYTHING back).  There was a case of something similar happening a while back, and the personal wasn't even asking for the money back.  At any rate, I fully stand by this decision.

Well it ultimately boils down to providers of the exact nature of a chargeback but it typical goes like this:

Person A makes a chargeback on Person B claiming unauthorized charges.
Person B gets the money removed from their account and an investigation occurs.
If it rules in favor of Person B and the claim is unfounded, they get the money back. (Nothing else really happens at this point.)
If it rules in favor of Person A and claim is somehow legitimate (which can vary in validity, some companies accept the complaint as valid even if it's hearsay), they get the money back and the other person is left holding the bags.
It's also worth noting, if Person B doesn't have the money in the account then they still get it deducted and overdraft fees insue. They will not get those fees back even if the claim is unfounded or legit.

It's horrible that this happened but I have no issue with the posting.