Just a follow up. They got back to me and said that they do group orientations for intake twice per month. That's how they do it, I don't think you can just get an appointment. That said I kept my appointment today with Beth Israel and they treated me really well, taking over my primary care too. But if you're looking for a place to get trans care, APICHA is an option that doesn't seem as busy as Callen-Lorde. Of course, Beth Israel is pretty good too especially if you have good insurance. I'm not sure what happens if you're uninsured though.