Have a *hug*
You have come to the right place.
And there is also a chat on susans.
The trevor project usually does not show on bills its free.
But it might show in phone lists of landline home phone devices.
On to the subject.
here are two resources that might help explain:
http://www.acceptingdad.com/2013/08/05/to-the-unicorns-dad/This is a resource from an accepting dad taking about restraints many people might have.
Showing parts of it might help parents understand.
This is another resource from a reputable source, the british NHS:
http://www.gires.org.uk/assets/DOH-Assets/pdf/doh-transgender-experiences.pdfBaseline is you have a condition called gender disphoria.
This means unhappiness with your body or how you are perceived.
Its severe and needs treatment.
It does not get better over time.
Studies have shown that there are differences in brains of women and men so a mismatch is possible...
there are even substances known to cause a higher rate of transgender people.
So transgender people can't help it, it is fixed before birth and has nothing to do with what parents did etc.
The treatment is to find out what the transgender person wants and needs, often starting with easy reversible steps to find out how they feel.
This is not rocket science.
It needs a supportive counselor if possible experienced in trans matters.
You might :
aks at plannedparenthood or a lgbt center for counseling or a referral to a therapist
look for online therapists
https://www.susans.org/forums/index.php/topic,187135.0.htmlor look for a gender therapist
https://www.susans.org/forums/index.php/topic,162888.msg1400316.html#msg1400316They can advise on hrt etc.
Many *hugs*