Great Day

[Jillieann Rose]

Hi Lisabeth,
No my SO (wife) doesn't not know.
She is jealous of my eyebrow though.

I am still finding out who I am and what level. I've always went whole heartily into any hobby I got into, not that this is anything like a hobby. I'm still exploring my feelings and my reactions to different experiences. I haven't worn mens jockeys(under pants) in the last 3 month and never will again. I will cross-dress and go out occasionally. But I don't know if I will be satisfied with just cross-dressing or do I want to go further.
And if I need more than what am I willing to pay in relationships and money? These are issues I am struggling with.

But I know I should tell her soon, but not during the holidays.

Thanks for the encouragement Lisabeth.
Your Sis,

Jillieann

[Leigh]

Then I went to Ruby Tuesdays and had dinner. Not a very friendly waitress but she did treat me like the lady that I am. Jillieann   

Don't be too hard on the waitress, maybe she was just having an off day. My daughter worked in a very busy restaurant, and although the tips were OK she often remarked that they never made up for the hassle of one angry customer. It didn't happen often but she said that it would ruin her day.

I am a server/food handler/everything in a restaurant.

Having a "bad day" is no excuse for poor service.  Its your day that is crap, its your problem.

I wait on people that I see pull in with every type of bumper sticker. Marriage = one man + one woman   or homosexuality is a sin. Or, overhearing  a conversation that exposes their intolerance for others be race, religion or sexual preference

They are treated the same as any other customer who is paying my wages by purchasing there.   I smile and and ask them what they want, smile when I bring it and smile when I take their money.  If they leave a tip I smile even more.  Their tips get donated to a gay rights group here.  The better service I give, the more money they donate to help support gay rights

Leigh

[stephanie_craxford]

I provide a service to our company's customers and they pay a good chunk of change for that service.  That does not give them the right to treat me with disrespect.  Just as customers who are being waited on by my daughter do not have that right to treat her other than as a human being and with respect.

Just last week one of our drivers was driving a charter with approx 45 to 50 people to a club for a Christmas party.  The party goers became very drunk and started calling the driver a f**king moron because she refused to allow beer on the bus (it's against the law here).  She called me on the pager and explained the situation.  I told the driver to stand by, and talked to the group through the two-way radio and I called the person who chartered the bus.  I explained the situation to him and told him that our driver does not have to put up with that type of behavior and that they will have to find their own way home.  I then told my driver to return to the yard.  The charter was worth approx $750.00, you know what they can keep it, the customer is not always right, and we will not be dealing with them anymore.

Smiling sweetly to morons does nothing but reinforce their behaviour.

Steph

[Leigh]

I agree Steph

What I was trying to bring up is that even though I may not like them personally or their views, they are still entitled to the same service.  Now if they were to call me names, or ask me to do something that I cannot or am not allowed to do thats a different story.


Leigh

[stephanie_craxford]

I agree Steph

What I was trying to bring up is that even though I may not like them personally or their views, they are still entitled to the same service. Now if they were to call me names, or ask me to do something that I cannot or am not allowed to do thats a different story.

Leigh

Ah ha now I understand.  Very true Leigh, very true 

Steph

[Shelley]

Actually Steph and Leigh,

Both of you brought up two very good points. Those being that when your being served the service should be polite nad respectful but with comes aresponsibility of the customer to treat the person or company with respect also. It has always annoyed me that some people expect laws to be broken for their convenience and that they become agressive if things don't go their way.

Shelley

[Terri-Gene]

Or to put it another way, it's not the product you serve of dispense that is necessarily most important to the customer, it is the service that makes thier day and brings them back, or inclines them to shop next door time and again.

Terri

[Kimberly]

... I understand that short hair is in style now. ...

I am thankful I've never paid any attention to styles *wink*

I'm glad things are going so well for you Jillieann! Be extra sure you keep safe, remember idiots abound.

[Denise]

I agree with you Steph, not always is the customer right.

Being in business my self, we all have to understand that it is the person who walks through the door that pays our wages, however this is only true to a point.

Not often, but periodically, there is the person that is being totally unreasonable, no matter what you try to do for them.

Both in your business and mine, like it or not, we are bound by the laws of the Province on certain things, and if we do not adhere to that  our licences will be in jeopardy.

In those rare situations, I just plainly tell the person, we do not make the laws, we just administer them, and it is for the safety of every one.

As several people have told me, even if you give some one a gold fence, they will not be happy, so all we can do is out best, and hopefully satisfy the biggest majority of our customers

Denise

[Kendall]

Yes in the book store I work for, we will try satisfying customers to a point. ex make exchanges without receipts, or give store credit (though no cash) even past 30 days, move product seeming offensive (ex swimsuit issue mags), and return money if they dont like the coffee. But we will not give away free stuff just if they want it. And we wont change store hours, or even our location (both customers have asked for before). We dont fire people just because someone doesnt like them either.(they had to have done something against the rules)

These things are sort of unreasonable and goes beyond the scope of good customer service.

Great on your second trip out. Good Job!!