Quote from: Devinster on March 22, 2017, 04:50:19 PM
He called me today and I asked him some questions, but he said he could not answer them without an in person consult, which I completly understand but then why did we even bother with the phone call? I spoke with a guy from Alberta who had his surgery a few years ago and he did not need a consult. I prefer to have one but what makes me frustrated is the difficulty I have had with this office. I am extermely patient but I am getting really frustrated.
Has anyone else had this problem? I have now scheduled an appointment for May 3rd (they only had two spots available because they are very busy one next week which is not possible because I do not have a car and I have to arrange trasnportation and because of work and then the May 3rd date.
Disclaimer: AMAB person here, who didn't even go to Brassard.
Having said that, I did look into several surgeons for my own bottom surgery, and the story was pretty much what you're describing here: you're approved for surgery, and send them all of the documents. Next thing, you call them and get a nurse or similar who knows what to do but isn't really allowed to give you any definitive answers. So you call again another day, get a second nurse and have to explain the whole story again. In the end the nurses talk among each other, give the doc a nod and he/she calls you. Only to hear from him/her that there has to be a personal consultation.
After some misconceptions, I tried to figure out why this is how things usually went. Basically, what I surmised is that the doc has to follow a set of guidelines when it comes to planning surgeries, which has to be explained to the insurance companies. That means having you in his/her office so the talk is a: on record and b: payed for. Also, he/she probably is obliged to give you a basic physical examination.
In the case of Brassard, who's got long waiting lists, even the consults can't be planned on short notice. So that means more waiting

Good luck on your May 3rd date, at least it's a bit over a month out. Taking into account the years you've put this off... You'll get though it