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Persistence pays off with insurance company (BCBS - USA)

Started by Denise, March 16, 2018, 11:48:05 PM

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Denise

I posted this in the "what made you happy" thread but it applies to people transitioning in either direction.

Some of you have been aware of my battles with my insurance BCBS.  After the original submission for FFS was denied, the first appeal denied, the second appeal denied, my personal appeal denied I requested a review by an outside physician.  I got some OMG great news today... They finally APPROVED EVERYTHING! (Exactly 1 year from when I first started this process with my surgeon)

Note my employer specifically has a rider in the insurance that is very hard to dig up, but basically it says if you are diagnosed with Gender Identity Disorder [sic] that everything recommended by WPATH will be covered if deemed medically necessary.

What I learned - make sure the original submission has it clearly spelled out that the procedures are Medically Necessary due to Gender Dysphoria (fka Gender Identity Disorder).  I submitted TWO different letters from TWO different doctors (one medical, one therapist) that clearly stated Gender Dysphoria made these procedures medically necessary.  I strongly suspect that once the outside medical review looked at it and figured out what was going on it was all approved.  NOT ONLY THAT but the approval letter goes on to list all the procedures for transgender services that are covered.  Some are for Transmasculine transformations so they don't apply but two jumped right off the page:  ELECTROLYSIS and VOICE THERAPY.  ALL COVERED.  See below for the list they sent me.

Guess who is a happy girl?

This is, in part, what I received:  (Please understand this is for MY policy.  Your's will vary)

Procedures or services to create and maintain gender specific characteristics (masculinization or feminization) as part of the overall desired gender reassignment services treatment plan may be considered medically necessary for the treatment of gender dysphoria ONLY. These procedures may include the following:
• Abdominoplasty;
• Blepharoplasty;
• Brow lift;
* Calf implants;
• Cheek implants;
• Chin or nose implants;
• External penile prosthesis (vacuum erection devices);
• Face lift (rhytidectomy);
• Facial bone reconstruction/sculpturing/reduction, includes jaw shortening;
• Forehead lift or conturing;
• Hair removal (may include donor skin sites) or hair transplantation (electrolysis or hairplasty);
• Laryngoplasty;
• Lip reduction or lip enhancement;
• Liposuction/lipofilling or body contouring or modeling of waist, buttocks, hips, and thighs reduction;
• Neck tightening;
• Pectoral implants;
• Reduction thyroid chondroplasty or trachea shaving (reduction of Adam's apple);
• Redundant/excessive skin removal;
• Rhinoplasty (nose correction);
• Skin resurfacing;
• Testicular expanders;
• Voice modification surgery; and/or
• Voice (speech) therapy or voice lessons.
1st Person out: 16-Oct-2015
Restarted Spironolactone 26-Aug-2016
Restarted Estradiol Valerate: 02-Nov-2016
Full time: 02-Mar-2017
Breast Augmentation (Schechter): 31-Oct-2017
FFS (Walton in Chicago): 25-Sep-2018
Vaginoplasty (Schechter): 13-Dec-2018









A haiku in honor of my grandmother who loved them.
The Voices are Gone
Living Life to the Fullest
I am just Denise
  •  

Donna

That is great news. It's always great to get them to come to your way of thinking. I just won a similar battle to get my injections covered. 11 months from request and the meds are at the pharmacy waiting for the doctor to get me in.
Glad your on your way now.
December 2015 noticed strange feelings moving in
December 2016 started to understand what my body has been telling me all my life, started wearing a bra for comfort full time
Spiro and dutastricide 2017
Mid year 2017 Started dressing and going out shopping etc by myself
October T 14.8 / 456
Came out to my wife in December 2017
January 2018 dressing androgenes and still have face hair
Feb 2018 Dressing full time in female clothing out at work and to friends and family, clean shaven and make up
Living full time March 1 2018
March T 7.4 / 236
April 19th eligard injection, no more Testosterone
June 19th a brand new freshly trained HRT and transgender care doctor for me. Only a one day waiting list to become her patient 😍

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RobynTx

That's awesome to hear. I have BCBS insurance as well and I am worried about what they all cover.  I'll have to look more closely at my policy and see what it says. 

But more congrats to you for winning against an insurance company.


  •  

Denise

Quote from: RobynTx on March 17, 2018, 08:43:10 AM
That's awesome to hear. I have BCBS insurance as well and I am worried about what they all cover.  I'll have to look more closely at my policy and see what it says. 

But more congrats to you for winning against an insurance company.

If the insurance is through your company there are a few avenues you can follow.
1) look at the HRC Corporate Equality Index.  If your company is listed with a high score you have a good chance it's covered.
2) look at the policy coverage chart.  You may find a row labeled "transgender services - if diagnosed with GID [sic]".  That's good.
3) Call BSBC and ask them if Transgender Services are covered by your policy.  It may take a while for them to get an answer (It took about 30 minutes when I called 26 months ago)
4) If you're out you can ask your HR / Benefits department.  They don't need to know it's for you, it could be a child or spouse/partner.

GOOD LUCK!  It was a very happy day yesterday.  Only two more battles... SRS and the Electrolysis & Voice approval.
1st Person out: 16-Oct-2015
Restarted Spironolactone 26-Aug-2016
Restarted Estradiol Valerate: 02-Nov-2016
Full time: 02-Mar-2017
Breast Augmentation (Schechter): 31-Oct-2017
FFS (Walton in Chicago): 25-Sep-2018
Vaginoplasty (Schechter): 13-Dec-2018









A haiku in honor of my grandmother who loved them.
The Voices are Gone
Living Life to the Fullest
I am just Denise
  •