They haven't called you yet???
How did you contact them? Did you leave a voice message? You've told me about your phone habits and I'm wondering if that might have had something to do with it if you did leave a message. If so, that's pretty sad that they would do that.
When was it you contacted them?
Your letters for your orchi might work, but I would check with the clinic to make sure.
I haven't even started down there. I have a full removal regime to go through! Thankfully laser will take care of most, if not all of it. I just hate exposing those bits to anyone, including people that constantly say, "I've seen it all."
Well, you haven't seen my all!" (Sorry, shamelessly stolen)