Good day here.
We spent a completely fruitless hour standing around in a Lowe's home center... with zero results.
Our hot water heater is having issues (beeping), and a call to the manufacturer revealed that the heating elements need to be replaced. The company will pay for the parts, but not the labor... but said we needed to pick them up and then get an authorized plumber to come install. But they were unable to identify the parts.
The manual (which of course my wife has kept - she's good like that) was no help either.
I looked online, and compared a few things... and with my LESS THAN ZERO knowledge of anything plumbing, identified the upper and lower element part numbers I thought we needed from a list of like 25 different ones. She rolled her eyes (rightly) and we set off the Lowe's.
The first "expert" to help us said his actual expertise was in Solar. So he was zero help. But he could get us the plumbing guy.
The plumbing guy eventually showed up and said he couldn't help us even though we had the model number of our hot water heater, but we could if only we had the ITEM # of the heater. But maybe a manager could, so he'd go get a manager.
He returned like 15 minutes later, saying he couldn't find a manager. In that time, I managed to just find the item # on their website. So, we gave him exactly the info he wanted... and he proceeded to look up the heater on their website. And shockingly, the part numbers weren't there.
And this point, my wife was trying very hard not to lose her cool, and very nicely said "don't you think we looked at that already?" and he nodded.
Now... 45 minutes had passed, and this entire time I had held in my hands the parts that I believed were the correct ones we needed.
And with no help on the horizon, and our favorite Pho restaurant about to open (and it fills up right at opening if you're not there!) she begrudgingly agreed to buy the parts I had picked and call back later in the day when the supposed plumbing "manager" was on duty.
After a delicious Pho lunch, we got home, and I overheard only my wife's side of the call:
"Uh huh."
"No, no, that's great that we bought the right ones. It's just... my husband is going to insufferable about this."
You wouldn't THINK you could work the phrase "Plumbing acumen" into EVERY conversation in the course of an afternoon and evening? But you absolutely 100% CAN!
As I said. A good day.
Love, the plumbing expert,
Allie