The first time for me was about ten years ago or so when I decided to get a wig customized. I went to wig store in Hollywood that has a hair salon attached to it with private rooms. The lady was super nice. I had a good time and the wig looked better, but it wasn't as amazing as my mind made it out to be. I did the same thing about a year ago with my latest hair and again it was sadly kind of a let down. Maybe it'd be different if I had real hair?