Is it actually listed in your policy?
They don't cover my T, but that's fine. They only cover transdermal T. They sent me a book after I called and asked them, and with top surgery, you have to meet their criteria. And as I'm finding out, not alot of the major top surgeons accept insurance. I could be wrong about that, but not those that I'm interested in. PM me if you want the link for the criteria.
I'm trying my damnedest to get top surgery covered by them, and doing it with the help of my therapist.