I also feel very bitter both about the behaviour, in this case and in many others I know of, including my own.
But I have to say that ordinary people simply cannot win against the welfare monolith. The reality is they will always fail to repsond, leaving those around us to give them the benefit of the doubt.
I'm afraid that Arch is right here, better to let it lie and die down of its own accord. We can be pretty certain that those involved will be considerably more careful in the future. But these people have enormous powers, reinforced by occasional reports of dreadful situations where welfare workers stand accused of failure.
Still, one thing I have learnt is that Jeatyn is a pretty smart person who plays cards close to the chest. I'm pretty sure Jeatyn will have it out already.