General Discussions => Frequently asked questions => Forums => Topic started by: SaveMeJeebus on August 15, 2013, 05:41:51 AM Return to Full Version

Title: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 05:41:51 AM
I have had about four or five lovely responses that have gone straight through to my email address (Outlook). As you can see from the image below it says "noreply@myserver.com" yet it shows the persons email address. I have responded to them all, but I am wondering if they are even receiving my message. Any Staff member know about this?

(https://www.susans.org/proxy.php?request=http%3A%2F%2Fi.imgur.com%2FXaB9iQA.png&hash=4b4e8a21a7631fc927cdb02598fec196223623e9)
Title: Re: Reponse to messages going straight to my mail
Post by: Sephirah on August 15, 2013, 11:33:26 AM
They're notifications sent by the system when you receive a new personal message. They're not meant to be replied to, only to let you know that someone's sent you a PM on the forums. You have the option selected in your profile. Don't reply to the "noreply@myserver.com" because I don't think anything will happen.
Title: Re: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 02:32:41 PM
This is a little bit different. I don't seem to have their message in "My Messages" on here. So I cannot seem to respond to them. I reply to their email address yet no luck.
Title: Re: Reponse to messages going straight to my mail
Post by: Sephirah on August 15, 2013, 02:44:29 PM
It's odd that you don't have the original message in your inbox. That's what the feature is designed for. Maybe it's on a different page? Are these emails from people you sent PM's to? This feature is built in across all SMF forum software so if you're registered on more than Susan's, and have the same option enabled, it may be from a different site?

With regard to the email address, the one given in the email is the one they use with their account here. It doesn't necessarily mean that's the one they check day to day, only that they registered with it.
Title: Re: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 03:19:21 PM
Quote from: Sephirah on August 15, 2013, 02:44:29 PM
It's odd that you don't have the original message in your inbox. That's what the feature is designed for. Maybe it's on a different page? Are these emails from people you sent PM's to? This feature is built in across all SMF forum software so if you're registered on more than Susan's, and have the same option enabled, it may be from a different site?

With regard to the email address, the one given in the email is the one they use with their account here. It doesn't necessarily mean that's the one they check day to day, only that they registered with it.

I am positive they are replying to my message that I had sent them on here, but for whatever reason it comes through as if they have sent me an email from their email, rather than a automatic notification by the forums.

(https://www.susans.org/proxy.php?request=http%3A%2F%2Fi.imgur.com%2F6cRcG9G.png&hash=6ae4be408a5c10a405311d38c5c736c3b05d0b3f)

Maybe I could ask here whose email addresses these are.
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 03:23:10 PM
If it was an Email from them, their email address would show.  If it is the automatic email you have checked in your profile, it would include the message and Would Not have their email address as it was not an email, but a Copy of their PM sent by Susan's Place.

You are Not missing their email address, why it isn't showing up in your My Messages is a different matter.
Title: Re: Reponse to messages going straight to my mail
Post by: Renee on August 15, 2013, 03:28:21 PM
they are likely sending you an email using the software that is on Susan's rather than a regular email client so that it looks like it comes from here but with their email address in there with Susan's being some sort of proxy. clicking on your little email thingy below your avatar takes you to that send an email page.

They could possibly be confusing that feature with the regular pm feature when sending if they don't identify themselves.
Title: Re: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 03:32:31 PM
Quote from: Renee on August 15, 2013, 03:28:21 PM
they are likely sending you an email using the software that is on Susan's rather than a regular email client so that it looks like it comes from here but with their email address in there with Susan's being some sort of proxy. clicking on your little email thingy below your avatar takes you to that send an email page.

They could possibly be confusing that feature with the regular pm feature when sending if they don't identify themselves.

Yeah, that makes sense, they might be sending me an email as a mistake rather than a personal message Dx

Edit; I still would like to know who sent me a message so I could respond rather than have them think I am ignoring them :/. Is it possible for a moderator to look up email addresses to usernames if I give them these four email addresses?
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 03:55:33 PM
Ok, I just had Devlyn send me a Test Email from Susans, by clicking on my Envelope.  Here are the results:


Test email

From Devlynmarie@susans.org   

To sarahlouise@susans.org   


Hi Sarah!
_____________________

So as you can see it shows who sent it.
Title: Re: Reponse to messages going straight to my mail
Post by: Renee on August 15, 2013, 04:02:55 PM
Quote from: Sarah Louise on August 15, 2013, 03:55:33 PM
Ok, I just had Devlyn send me a Test Email from Susans, by clicking on my Envelope.  Here are the results:


Test email

From Devlynmarie@susans.org   

To sarahlouise@susans.org   


Hi Sarah!
_____________________

So as you can see it shows who sent it.
He just can't figure out which usernames here match the emails they are coming from. Other people don't have susan.org emails like you two are using, so they could be vastly different from their username.
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 04:04:07 PM
Fine, you send me a test email to the sarahlouise@susans.org and I will post the results.

Send it from the Envelope under my name not from your personal email software.
Title: Re: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 04:10:23 PM
Email sent >.<
Title: Re: Reponse to messages going straight to my mail
Post by: Sephirah on August 15, 2013, 04:13:38 PM
Quote from: SaveMeJeebus on August 15, 2013, 03:32:31 PM
Is it possible for a moderator to look up email addresses to usernames if I give them these four email addresses?

After checking the SMF documentation, it seems the 'noreply...' email address is the default setting for notifications or emails sent through SMF forum software. The member's email address is required to be filled in on the form, so that's why it shows up in yours.

So it appears your email was sent through the forum software from people here. In answer to your question, yes it is possible to match the two. That's better done through PM, though, since members sometimes opt to hide their email addresses.
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 04:22:33 PM
Did you send that email through Susan's or your private email
Title: Re: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 04:23:45 PM
Private mail.
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 04:25:33 PM
What I wanted to test was an email sent through Susans.
Title: Re: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 04:29:55 PM
Quote from: Sarah Louise on August 15, 2013, 04:25:33 PM
What I wanted to test was an email sent through Susans.

You don't have the email option enabled on here
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 04:32:23 PM
Two of the three addresses you sent me track back to members, the third one does not.

I will not share their names without their direct permission, or an OK from Susan.
____________________________

I will PM those two individuals and ask them to contact you directly.
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 04:33:20 PM
I have gotten emails from other members here in the past, and Devlyn used that option when she sent me the test email earlier.
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 04:41:33 PM
A PM has been sent to both members, it is up to them to follow up.
Title: Re: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 04:46:12 PM
Thanks. The last one may have been spelt wrong, I shall check.
Title: Re: Reponse to messages going straight to my mail
Post by: Sarah Louise on August 15, 2013, 04:52:27 PM
Third PM sent.
Title: Re: Reponse to messages going straight to my mail
Post by: SaveMeJeebus on August 15, 2013, 05:15:53 PM
Much appreciated Sarah.