News and Events => People news => Topic started by: Dennis on September 18, 2007, 09:51:43 AM Return to Full Version
Title: Man banned from phone banking because he sounds like a woman
Post by: Dennis on September 18, 2007, 09:51:43 AM
Post by: Dennis on September 18, 2007, 09:51:43 AM
http://www.ananova.com/news/story/sm_2512293.html?menu=news.quirkies (http://www.ananova.com/news/story/sm_2512293.html?menu=news.quirkies)
A man with a squeaky voice has been barred from phone banking - because staff keep thinking he's a woman.
A man with a squeaky voice has been barred from phone banking - because staff keep thinking he's a woman.
Title: Re: Man banned from phone banking because he sounds like a woman
Post by: Jaynatopia on September 18, 2007, 03:22:57 PM
Post by: Jaynatopia on September 18, 2007, 03:22:57 PM
Hah; Perhaps they should just make a note in his file so they see it when he calls up? It is good they are vigilant against fraud but there should be some flexibility there, voice cue isn't always dependable :laugh:
Title: Re: Man banned from phone banking because he sounds like a woman
Post by: SarahFaceDoom on September 18, 2007, 05:35:41 PM
Post by: SarahFaceDoom on September 18, 2007, 05:35:41 PM
They ask all of those questions anyways, I say if you have all the answers then there is bugger they should or can do.
Title: Re: Man banned from phone banking because he sounds like a woman
Post by: Jaynatopia on September 18, 2007, 05:58:11 PM
Post by: Jaynatopia on September 18, 2007, 05:58:11 PM
Absolutely, that is the point of security questions! to verify! :police:
Quote from: SarahFaceDoom on September 18, 2007, 05:35:41 PM
They ask all of those questions anyways, I say if you have all the answers then there is bugger they should or can do.
Title: Re: Man banned from phone banking because he sounds like a woman
Post by: Hazumu on September 22, 2007, 01:34:31 PM
Post by: Hazumu on September 22, 2007, 01:34:31 PM
I see a little trainwreck approaching.
My Japanese landlady can't speak English well enough to be understood by the voice-activated phone system for her cellphone (no touchtone 'llowed...) And they won't put a live person on the phone, no way no how.
I got 'outed' by the automatic transcription software at the Real ID Town Hall -- it identified me as 'male speaker' (granted, my voice wasn't quite there, then...)
So if some numbskull programs the computer to match the (perceived) gender of the voice with the 'sex' noted in the records and does away with live bodies, we could have all kinds of fun with discrimination lawsuits <sigh>
Karen
My Japanese landlady can't speak English well enough to be understood by the voice-activated phone system for her cellphone (no touchtone 'llowed...) And they won't put a live person on the phone, no way no how.
I got 'outed' by the automatic transcription software at the Real ID Town Hall -- it identified me as 'male speaker' (granted, my voice wasn't quite there, then...)
So if some numbskull programs the computer to match the (perceived) gender of the voice with the 'sex' noted in the records and does away with live bodies, we could have all kinds of fun with discrimination lawsuits <sigh>
Karen