Site News and Information => Introductions => Topic started by: Olive on February 06, 2016, 11:53:34 AM Return to Full Version
Title: Locked out of my account (Staff, help please!)
Post by: Olive on February 06, 2016, 11:53:34 AM
Post by: Olive on February 06, 2016, 11:53:34 AM
I apologize, I realize this isn't the forum for this, however there's no "Site Help" forum and being a "new user" I can't send a PM, I don't have much choice.
Okay, so here's the situation; I messaged Susan last night in order to change my username from Olive to WholeNewDrew due to a change in name preference. I woke this morning to see that she had obliged my request, however my password wasn't good anymore and my email seems to have been purged from the system. I tried to send her an email at susan@susans.org but I received a failure notification from Google, because apparently that email isn't valid or something of the sort. So I searched my email and couldn't find any emails from this website... Ever. No problem, I must have signed up with a different address. So I go digging through every single email address I can ever remember using dating back to 2005 and oddly enough can't find a single email with the keyword "Susan's". Unable to email anybody, I realized that my only method of communication would be to make a new account, so I chose to occupy the one name that I knew would be open - my old username.
So I'm kind of at a loss as to what to do. If an administrator could provide me with an address to email to clear this up, I would be most grateful!
Okay, so here's the situation; I messaged Susan last night in order to change my username from Olive to WholeNewDrew due to a change in name preference. I woke this morning to see that she had obliged my request, however my password wasn't good anymore and my email seems to have been purged from the system. I tried to send her an email at susan@susans.org but I received a failure notification from Google, because apparently that email isn't valid or something of the sort. So I searched my email and couldn't find any emails from this website... Ever. No problem, I must have signed up with a different address. So I go digging through every single email address I can ever remember using dating back to 2005 and oddly enough can't find a single email with the keyword "Susan's". Unable to email anybody, I realized that my only method of communication would be to make a new account, so I chose to occupy the one name that I knew would be open - my old username.
So I'm kind of at a loss as to what to do. If an administrator could provide me with an address to email to clear this up, I would be most grateful!
Title: Re: Locked out of my account (Staff, help please!)
Post by: Mariah on February 06, 2016, 12:10:15 PM
Post by: Mariah on February 06, 2016, 12:10:15 PM
Olive, when the user name is changed it causes a password reset. You receive an email to reset your password. If your having trouble logging in I can help fix that. You can contact me via mariah2014@susans.org or you can tell me in here. Hugs
Mariah
Mariah