Susan's Place Transgender Resources

Hello  I'm already a member of this forum but I had a problem with my account... I requested a change of my nick name "girlygirl002" to " A Girl in Wonderland " thank to Mariah. but I had a problem to enter in the e-mail that I registered my nick with the new password.. so I could not join again here with the new pass of my new nickname.. I tried to communicated again by personal message but I couldn't.. because I need a number of messages.. So I hope you can help me..

Im really sorry for the inconvenience


Hugs,

:'(                                                                                                       

I will see what I can do


Sent from my Mariah's iPhone using Tapatalk

Did you click on link in the email you received after it took affect.


Sent from my Mariah's iPhone using Tapatalk

Quote from: Mariah. on March 04, 2016, 12:35:57 PM
Did you click on link in the email you received after it took affect.


Sent from my Mariah's iPhone using Tapatalk

Hello sweetie, the problem is I can't enter in the e-mail of register because I don't remember the password for a long time.. so I can't click on the email to activate the new password of "A Girl in Wonderland"

It is possible to change the e-mail of my account for the e-mail of this user? :(

Then send me an email to the email you want on the account so we can fix. Mariah2014@susans.org


Sent from my Mariah's iPhone using Tapatalk

Quote from: Mariah. on March 04, 2016, 01:44:43 PM
Then send me an email to the email you want on the account so we can fix. Mariah2014@susans.org


Sent from my Mariah's iPhone using Tapatalk

Thank you so so much.  :D

Your welcome


Sent from my Mariah's iPhone using Tapatalk

Considering email is on new account I need to pass this to Susan directly.



Sent from my Mariah's iPhone using Tapatalk

Quote from: Mariah. on March 04, 2016, 01:50:50 PM
Considering email is on new account I need to pass this to Susan directly.



Sent from my Mariah's iPhone using Tapatalk

Ok Mariah. ^^ Or i can change to another e-mail if you prefer..  :)

That would be great and then I can do something about the original account.


Sent from my Mariah's iPhone using Tapatalk

Quote from: Mariah. on March 04, 2016, 01:55:52 PM
That would be great and then I can do something about the original account.


Sent from my Mariah's iPhone using Tapatalk

Done!  :D

What I can do is send you email address so you can reset password on old email account to get back in. Then you can change emails. Hugs
Mariah

Quote from: Mariah. on March 04, 2016, 02:16:02 PM
What I can do is send you email address so you can reset password on old email account to get back in. Then you can change emails. Hugs
Mariah

Ok! ^^ You will send me a e-mail to my new e-mail, right?  :D

I can send that bit of info to your email but you will need to click on the email to reset password in original email account 

Quote from: Mariah. on March 04, 2016, 02:25:30 PM
I can send that bit of info to your email but you will need to click on the email to reset password in original email account

The problem is I can't join in to the original e-mail.. because I don't remember the password.. and I tried to reseted it.. but I could not..  :-\ That's why I can't use my old account..

Then I will forward this to Administration so they can handle an email change to your account.


Sent from my Mariah's iPhone using Tapatalk

Quote from: Mariah. on March 04, 2016, 02:31:09 PM
Then I will forward this to Administration so they can handle an email change to your account.


Sent from my Mariah's iPhone using Tapatalk

Thank yo so much, Mariah.  :icon_cute:

Hugs.

Dear Mariah,

I tried to enter with my first account A Girl in In Wonderland but I still can't.. And I would like to recover it.  :(

The problem is I can't enter in to the register e-mail, because I don't remember the password.. and I can't solve it.. :embarrassed:

Is it possible to change the e-mail for other to fix it?

Hugs.

I pulled up the report and we are a bit confused as to what you know and what you don't
1. Do you remember the email account for the old account?
2. Can you access the email for the old account?
3. Do you remember the password for the old Susan's account?
While I can alter the email address and password, it's one of those things I don't dare touch without a very good reason or an administrates approval. As soon as I get the answers to the above questions, I will post it up for an administrator to look at.

Hello Dena,

Thank you for answer me.  :)

Yes I remember the email account for the old account.. I noted  and save the email, the passwords  and my nickname in a document when I registered my account.. and I don't understand why I can't acces if I write  the right password in this e-mail. I tried to recover it, but I could not. I can give you all the information you need about my account to verify that is mine.

I can't access the email for the old account for this reason..  :( I remember the password for the old Susan's account.. the problem is I guess is change because the verify for change my nickname "girlygirl002" to "A Girl in Wonderland", but I can give you the old password too if you need it by mp, to verify it.  :)

Sorry if you understand me so well... english is not my first language.. so.. sometimes it's difficult to me explain me in other language. ^^

Hug.

I wish we could do something but if you don't have access to the password change email because you don't have access to the original email account there isn't anything we can do. You could try reaching out to Susan or Cindy and seeing what they can do. I suspect all that can be done now is closing out the first account and then taking your posts and adding them to this account possibly. Once that old account is cleared we could change the name on this that old account, but again there would be an email sent to let you know the password has been reset and what the new password is. I hope this helps. Hugs
Mariah

Quote from: Mariah on June 03, 2016, 08:41:06 AM
I wish we could do something but if you don't have access to the password change email because you don't have access to the original email account there isn't anything we can do. You could try reaching out to Susan or Cindy and seeing what they can do. I suspect all that can be done now is closing out the first account and then taking your posts and adding them to this account possibly. Once that old account is cleared we could change the name on this that old account, but again there would be an email sent to let you know the password has been reset and what the new password is. I hope this helps. Hugs
Mariah

Dear Mariah,

Thank you so much again for your help..  :)

If it's not a nuisance for you and the admins.. I would like to try to close my old account and move my posts for this account.. and then change my nickname again.. :-\ I hope is not complicated.. because I do not want to disturb more, girls.. I feel sorry about that..  :embarrassed:

Dear,

It was possible..?


I have not received a reply yet..  :(

Only an admin can combine the accounts and give you back your original nick instead of this one, but it would it would still be the newer account just with the old user name and possibly with those posts combined. I suggest you contact Susan. Hugs
Mariah

Thank you very much...

I'm gonna try contacting with Susan.. I hope she can help me..  :(


(I think I need to have more posts to do mp's..  :embarrassed:)

yep, you do. Just email her at susan@susans.org. Hugs
Mariah

Quote from: A Girl in Wonderland 2 on June 19, 2016, 02:44:22 PM
Thank you very much...

I'm gonna try contacting with Susan.. I hope she can help me..  :(


(I think I need to have more posts to do mp's..  :embarrassed:)

Done,

Thank you so much for your help, sweetheart.. and sorry again..

:icon_flower:

Your welcome Hugs
Mariah