Activism and Politics => Discrimination => Topic started by: GingerVicki on December 21, 2018, 03:34:39 PM Return to Full Version
Title: OPTUM Online through United
Post by: GingerVicki on December 21, 2018, 03:34:39 PM
Post by: GingerVicki on December 21, 2018, 03:34:39 PM
I just got off of the phone about receiving half of my mailorder for my E patches and she said: "I will send you your FIX."
She said FIX like I was buying Ice on the streets or something.
She said FIX like I was buying Ice on the streets or something.
Title: Re: OPTUM Online through United
Post by: ChrissyRyan on December 21, 2018, 03:56:37 PM
Post by: ChrissyRyan on December 21, 2018, 03:56:37 PM
Quote from: GingerVicki on December 21, 2018, 03:34:39 PM
I just got off of the phone about receiving half of my mailorder for my E patches and she said: "I will send you your FIX."
She said FIX like I was buying Ice on the streets or something.
Interesting.
A "fix" to fix the problem with your order is my guess.
Chrissy
Title: Re: OPTUM Online through United
Post by: GingerVicki on December 21, 2018, 04:31:42 PM
Post by: GingerVicki on December 21, 2018, 04:31:42 PM
Quote from: ChrissyRyan on December 21, 2018, 03:56:37 PM
Interesting.
A "fix" to fix the problem with your order is my guess.
Chrissy
Not with her attitude and tone.
Title: Re: OPTUM Online through United
Post by: ChrissyRyan on December 21, 2018, 04:49:42 PM
Post by: ChrissyRyan on December 21, 2018, 04:49:42 PM
Well, it is not good for the business when you as a customer end up feeling slighted or not appropriately cared for or talked to by service representatives.
Chrissy
Chrissy
Title: Re: OPTUM Online through United
Post by: GingerVicki on December 21, 2018, 04:54:57 PM
Post by: GingerVicki on December 21, 2018, 04:54:57 PM
I'll be honest. If they fill the prescriptions I will not leave.
Truvada $3.70 90-days
Spiro $3.70 90-days
Lexapro $3.70 90-days
E Patches $3.70 90-days
$14.80 90-days
I'm mad but I ain't going anywhere!
Truvada $3.70 90-days
Spiro $3.70 90-days
Lexapro $3.70 90-days
E Patches $3.70 90-days
$14.80 90-days
I'm mad but I ain't going anywhere!
Title: Re: OPTUM Online through United
Post by: Loved_PrincessMPLS on January 06, 2019, 12:54:58 AM
Post by: Loved_PrincessMPLS on January 06, 2019, 12:54:58 AM
I often think people don't bridge the gap between sensitivity and directness when they speak. Regardless, this was a professional call that should have been met with professionalism, and that wasn't done.
I'm sorry you experienced this, but the upside is that there are far more compassionate people you'll encounter in your transition who will make you feel like a million bucks ;D
I'm sorry you experienced this, but the upside is that there are far more compassionate people you'll encounter in your transition who will make you feel like a million bucks ;D
Title: Re: OPTUM Online through United
Post by: GingerVicki on January 06, 2019, 02:42:52 AM
Post by: GingerVicki on January 06, 2019, 02:42:52 AM
They did make it up kinda. I got 90 days for free, but it is only $3.70, but it is something.