Transgender woman rejects toilet mix-up apology
By Vicki Eltis
July 21, 2011
http://www.getsurrey.co.uk/news/s/2096748_transgender_woman_rejects_toilet_mixup_apology (http://www.getsurrey.co.uk/news/s/2096748_transgender_woman_rejects_toilet_mixup_apology)
A TRANSGENDER woman says she is unsatisfied with an apology she received from Sainsbury's in Walton, after an employee directed her to the disabled toilets.
Stephanie Collins, 55, was sent a letter of apology by the Heart shopping centre-based supermarket's manager, after a member of staff blocked her exit from the ladies before making the remarks.
However, Stephanie said the four-sentence letter was not good enough and the manager 'failed to embrace responsibility'.