Susan's Place Transgender Resources

Community Conversation => Transitioning => Voice Therapy and Surgery => Topic started by: Greeneyes on May 31, 2017, 08:03:08 AM

Title: Dr. Haben Patients getting bills that were already paid
Post by: Greeneyes on May 31, 2017, 08:03:08 AM
Hey there,

          Just wanted to let everyone know that the Unity Hospital of Rochester, where Dr. Haben's patients are for surgery, is apparently having computer issues with their new billing system. I received a bill yesterday for my surgery performed in late 2015! After calling Dr. Haben's office, I was informed that the hospital got a new billing system and it may have some issues. I was told to ignore the bill and I shouldn't get any more. Apparently, I'm not the first to get a bill for something that I don't actually owe. Just wanted to give people a heads up.

Evey
Title: Re: Dr. Haben Patients getting bills that were already paid
Post by: ainsley on May 31, 2017, 11:06:27 AM
Yea, I got a few after mine last year.  I scanned them and sent them to Dr. Haben.  He replied and said ignore them. lol
Title: Re: Dr. Haben Patients getting bills that were already paid
Post by: Dena on May 31, 2017, 05:19:41 PM
I realized I wasn't supposed to pay the anesthesiologist until well after I did so last week as the office was closed, I sent an email to the billing office. Turns out they made a mistake and sent me the bill instead of Dr Haben's office. They said they would cut a refund check for me and bill Dr Haben's office instead. I had suspected that they double billed but that wasn't the case. It was just a case of sending the bill to the wrong address which I am not exactly sure why they had in the first place.