I seem to have a issue that it takes forever to sign into the chat room. As one might have to try 5 or more times to get into the chat and when I arrive there are only like 5-10 chatter and all the rest are like away from there computers. As I would suggest that after 20 minutes of not chatting that you can remove them from chat so other may sign into chat.
My second issue is that for 3 days when I sign into chat and manage to get in time to chat then all of a sudden I am like booted from the room for some reason. It comes up with X has left or something in that form and this needs to be addressed. there are people I assume in the chat that are reporting people and this needs to stop and remove the guest as each chatter should have a unique name and not guest. Lets fix the chat protocol and fix the room to be helpful.
For the most part, those are known problems in chat that haven't been resolved. Regular chat user use a chat client (https://www.susans.org/forums/index.php/topic,2930.0.html) as it avoids the timing issues and it doesn't add to the browser connections which may be the reason you are being kicked off.
I've never used the chat, sorry I can not be of more help to you