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Susan's Place Transgender Resources

General Discussions => Frequently asked questions => Chat => Topic started by: Colonel_Panic on July 11, 2017, 05:41:45 AM

Title: Am I missing a plugin for the chat?
Post by: Colonel_Panic on July 11, 2017, 05:41:45 AM
I can't see the chat applet. I thought it was because of ublock origin but I have it disabled now, and still nothing.

I can see where in the page it's meant to load but there's just an empty space there.
Title: Re: Am I missing a plugin for the chat?
Post by: Devlyn on July 11, 2017, 06:16:29 AM
I forwarded your question to the Chat Staff.  :)

Hugs, Devlyn
Title: Re: Am I missing a plugin for the chat?
Post by: Colonel_Panic on July 11, 2017, 06:20:07 AM
Thanks Delvyn!
Title: Re: Am I missing a plugin for the chat?
Post by: JennyBear on October 11, 2017, 03:17:03 PM
    I'm having the same issue. All I can see when I click the chat link is the Chat heading, followed by the buttons Share, Tweet, Tweet (again,) G+, and a pagebreak symbol. Not sure what's going on. While I know staff is busy with lots of issues, any help would be greatly appreciated. I hate the possibility of missing out helping someone that needs a sympathetic ear due to technical issues.

HUGS!
Title: Re: Am I missing a plugin for the chat?
Post by: Dena on October 11, 2017, 03:21:53 PM
Chat is down hard and I am pretty sure somebody is aware of it. I don't know what the repair status is however should I hear something, I will let you know.
Title: Re: Am I missing a plugin for the chat?
Post by: Lady Sarah on October 11, 2017, 08:56:02 PM
Using my tablet, I have never been able to connect to chat. Is it something that can only be done on a computer?
Title: Re: Am I missing a plugin for the chat?
Post by: Dena on October 11, 2017, 09:05:41 PM
I was able to connect with my iPhone however it wasn't easy to use with a pocket sized screen. Chat is back up and has been for a few hours.
Title: Re: Am I missing a plugin for the chat?
Post by: JennyBear on October 11, 2017, 10:38:34 PM
Quote from: Dena on October 11, 2017, 09:05:41 PM
I was able to connect with my iPhone however it wasn't easy to use with a pocket sized screen. Chat is back up and has been for a few hours.

    It's still not working/showing up as blank for me. Maybe it doesn't like Firefox?

HUGS!
Title: Re: Am I missing a plugin for the chat?
Post by: Dena on October 11, 2017, 10:52:55 PM
I believe that Susan uses Fire fox but I think she uses a chat program instead of the browser interface. If your using chat a lot, a dedicated program would probably be a better choice.
Title: Re: Am I missing a plugin for the chat?
Post by: JennyBear on October 12, 2017, 01:44:42 AM
Quote from: Dena on October 11, 2017, 10:52:55 PM
I believe that Susan uses Fire fox but I think she uses a chat program instead of the browser interface. If your using chat a lot, a dedicated program would probably be a better choice.

    I haven't been able to access it since joining the site a week ago. I'll give it a try on explorer and see if that fixes the issue.

HUGS!
Title: Re: Am I missing a plugin for the chat?
Post by: Susan on October 12, 2017, 01:49:37 AM
Tested in multiple browsers, all working, including from my cell phone browser.
Title: Re: Am I missing a plugin for the chat?
Post by: JennyBear on October 12, 2017, 02:07:03 AM
    It's working on my explorer, must be a java issue with my Firefox.
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