Thanks for pointing out the difference, well I suppose she was like a lot of Tampa bussinesses down here, a sham. No, I was very unhappy with her and wouldn't recommended her for a job in a delicatessen. Bewtween the scarring and her yaking on the phone, I felt she was very unprofessional(another TS had spoken highly of her, so I was very surprised)I'll be much better educated and demanding next time, but I'm in a clearer space now.