Interesting, thanks for the head's up! Several years ago I was visiting the urology department at the local VA facility in male mode. The male nurse was asking me about what kinds of meds I was on and became agitated and acted incredulous and really put out when he learned that I was using Estrace and Spironolactone. Not being the shrinking violet that some of my sisters are I told him that I had noticed the sign above the door as I had come in the department that talked about respect for diversity, etc. I told him that if he expected me to respect him as a black man he'd need to reciprocate. End of story! Generally 90% of the folks at VA get it, but there's always a few that need their mindset tweeked, there's an art in learning to deflect another person's negativity against them so that they change their attitude.