I will be traveling to see my mom and dad in England this July so I needed to get a passport. I truly thought that it would be an ordeal as there have been many changes in my life such as three name changes and of course my SRS last December.
Anyway I had heard that if a person were to apply online that the whole process would be faster, which was good enough for me given the rush of Canadians here to get passports to travel to the USA. So online I went and I completed the application over a couple of days. Then after the mandatory two photos, and having my printed application notarized by my lawyer I set off yesterday to the Passport office in Whitby, Ontario (open on Saturdays), two hours away.
As expected there was a long line up when I arrived but after a 20 minute wait I was inside the building standing in front of one of the many clerks. She noted from my application that I had applied online and gave me a different number from the other applicants of which there were hundreds. So with my number, my application, and supporting documents I sat amongst the throng and prepared for a wait. The office was to close at noon so I was fully prepared to be waiting that long but instead, no sooner had I sat and was reasonably comfortable I saw my number flashing in the "Now serving number... " sign. Wow that was quick and noting the dirty looks from the others, sheepishly walked up the the empty booth.
The clerk was very nice and friendly and taking my official documentation, she started the process to complete my application. All was going well, we were chatting back and forth when she suddenly said "OH!". I looked down at the documents and she was comparing my birth certificate and citizenship certificate, both of which said I was male and my divers license and health card, and me, all of which said I was female. I quickly took out and presented the clerk the affidavit from Dr Brassard attesting to my gender and the surgery and she read through it it said "no problems", had me sign a few documents smiled and said you should have your passport in three weeks.
This had to have been one of the nicest experiences I've encountered with a government agency and I told the clerk so. I'll definitely be writing to "Passport Canada' to let them know what a great experience mine was.
Now I'll have to wait and if Canada Post can live up to their end of the deal and get my passport to me

Steph