Richie Newman
Nov 3 (4 days ago)
to me
We see that you have placed a hold on your order without contacting us first. You placed your order merely a month ago.....that is normal waiting time for a penile prosthetic of this high of quality. We are doing our best to get through all of our orders and yours will be finished and shipped soon enough. Please remove the hold immediately so that we can have access to the funds in order create and ship your product.
Our prosthetics are looking and feeling better than ever. I assure you, you will love this product. Thank you fr your patience.
-The Ultimate Prosthetic
Nov 3 (4 days ago)
to theultimatepro.
Please reply via PayPal. Through the PayPal process you have twenty days from the time the complaint is made to complete the order. That gives you an additional almost three weeks. Again, its best if our correspondence on this issue is through PayPal.
Sent from my HTC Inspire™ 4G on AT&T
Richie Newman
Nov 3 (4 days ago)
to me
When you purchased the item, our FAQ section showed the estimated delivery time at 4-5 weeks... Your item is not late. You putting a hold on the order puts my account at -240. This meanw we now do not have the money to create OR ship your prosthetic. You are being very unprofessional at tgis point bc your item is not even late! Our prosthetics have improved once again and you will be receiving yours soon. I cannot make or ship your order until you have released the hold. Thank you.
Sent from my iPhone
Nov 3 (4 days ago)
to theultimatepro.
It is unprofessional and sketchy that you are not responding via PayPal. This is a business transaction. It is not my fault or problem that you are trying to run a business with no capital, that's your problem. I am a customer, not your friend and I am taking advantage of consumer protections. If you are above board this should not be an issue. If you don't respond via PayPal by Wednesday I will attach these emails to the claim and escalate it.
Richie Newman
Nov 3 (4 days ago)
to me
Ok i am confused. Do you simply want to miss out on this product? As i stated i can not go any further with your order while there is a hold placed on it. Why would i respond through paypal when I can talk to you person to person through email. You should have contacted me in the first place. This is a legit business and you have no reason to think other wise. You jus placed an order out of nowhere without asking me the status of your order. In addition, the estimated processing time was 4-5 weeks in the beginning so you have no grounds for a refund. If you wish I will simply state this througb paypal. I will not be giving you a refund. I can give you the product your purchased in the first place, but cannot give you a refund for no reason. Simply remove the hold and there is no issue.
I chose paypal as a means to complete transaction on my business's site FOR consumers to feel secure.. Not so that you can tale advantage of the system is misuse it.
So you can a. Remove the hold and allow us to finish your order as originally planned (Our design is even more advanced) . Or you can B. wrongly keep the hold on my account for no reason, leaving me with -240, you will not get a refund and I will no long do business with you i the future. I have much confidence in my product and you know i am just trying to provide this service to my trans brothers around the world.
Sent from my iPhone
Richie Newman
Nov 3 (4 days ago)
to me
If you continue this hold, I will never do business with you again and you will also not be receiving a refund because our site clearly states the estimated shipping time. Where in the world would you come up with all this about us being a sketchy business anyways? This all seems out of no where.
Option
A. Escalate the matter, ruin a business relationship with a company who has the best design and ftm interest in mind. You will receive no refund and actually further delay the production of your order. It will be the basic prosthetic you originally ordered
B. remove the hold and allow us to complete your order in a timely matter. Your prosthetic will also include the new features we have added to the design.
-Richie
Sent from myiPhone
Nov 3 (4 days ago)
to theultimatepro.
The 4th is five weeks and I will be sharing this correspondence on every ftm site I can think of. We don't need your paternalistic condescension of "providing a service", we and you would do better if you ran your business well. After all it is a considerable amount of money. I will escalate on Wed. Because it will be five weeks on the 4th.
this is the last email i replied to directly, the rest of my replies were through paypal. this person has yet to reply via paypal to my complaint
Richie Newman
Nov 3 (4 days ago)
to me
Read the FAQ section. Estimated means there could be some give or take. I am just trying to share with others the a fully functioning prosthetic. We have it, if you dont want one suddenly... that is up to you. I have done nothing wrong here and I will be contacting paypal as well. Feel free to attach these emails as they contain all the information I will be providing paypal about this "dispute". Thanks.
Sent from my iPhone
Richie Newman
Nov 3 (4 days ago)
to me
Your logic makes no sense. Next Wednesday is 5 weeks (the estimated delivery time) so you think you have the right to get place a dispute now?? 5 days prior?? This is ridiculous. You are expecting me to create AND ship your prosthetic with NONE of the funds from the transaction. How can I ship your product with NO shipping money?
Sent from my iPhone
Richie Newman
Nov 4 (3 days ago)
to me
Hello ,
If you would like us to ship your prosthetic, I can send a photo of your prosthetic with the package addressed to you and ready to be shipped. Before I am allowed to send the package, we need the hold to be removed so that we can pay for shipment. Your item is ready to go, and you will be receiving it soon. Thank You
We have given you the option to see photo proof that your item is ready to be shipped and no further action can be taken on our part towards your open dispute. If you choose to leave the case open, we will make note that your order has been canceled, and in about 14 days, paypal will refund your money. We would like this to turn out well and for you to enjoy your new fully functioning prosthetic!
-The Ultimate Prosthetic
sorry for the long post, here's the whole exchange. i've redacted my name and email, but nothing else has been changed.