Yes, you need hard wax. I go to a local beauty school and I have a girl there that does it for me. Hard wax is wax that is applied and allowed to completely harden and then it is ripped off. It grips the hairs much better. I would recommend finding a beauty school in your area. I can get my chin, lip, and brow waxed for 20 dollars. I don't have anything but peach fuzz on other parts of my face and I just leave it alone. It doesn't bother me so I don't bother it!