Places like that, Joey, they have very little idea what on earth they're talking about. What will have happened is that something you said to someone, somewhere, at some time, will have been recorded with a HUGE degree of interpretation, and passed on to someone else, and someone else. Often it seems like the old game of Chinese Whispers where something you said out of hand will have been embellished, added to, turned round, and made into something else entirely.
Someone at an appointment I once went to asked me what happened to my dog walking business. I had to do a double take and ask what on earth they were talking about. It turns out that I'd made a passing comment to someone in an organisation which that organisation drew upon about having two dogs and enjoyed walking them. To which they're written down "walks dogs".
You may have mentioned your transition to someone totally uninformed about what the process actually involves, who wrote down what they thought it meant, and that got handed on to whoever you were seeing.
Life lessen #14 - incompetence can be endemic. Never trust that someone has done a good job unless you've done it yourself, lol.
*hugs*
