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Interpersonal advice needed?

Started by suzifrommd, January 20, 2014, 07:33:00 AM

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suzifrommd

I've been helping to start a support group in our area for transgender people. Before our first meeting, there was a lot of dialog between me and the guy who is organizing it about format.

I was very unhappy with the first meeting. Basically the meeting leader just opened the floor to discussion and let the conversation flow. There was a good number of people there, most of whom participated. There were a couple people who didn't say anything. There were also a few people (as is to be expected), who were glad to fill in the gaps. The discussion didn't really have any pregnant pauses.

I think this is a problem. When we'd discussed format, all of our ideas involved at least a portion of the meeting where each member would be given time to say what he/she needs to say and ask questions.

A few days after the meeting, I called him up and left a voicemail ask him to call me "so we could talk about how the meeting went." When he hadn't gotten back to me after a week or so, I made contact by email. I complimented him on his efforts to get people to come and on the low key way he made people felt welcome.

Then I spent most of the message, explaining why I was unhappy with the way it went. That many people don't open up easily. Some people send out "feelers" to see how their thoughts will be received. Others need some reassurance that people really want to hear what they have to say. Still others are uncomfortable "inserting themselves" into a conversation but are willing to speak if someone draws them out. I stressed in whatever way I could that I felt strongly that the group leader needs to "carve out" conversational space for the quieter people present.

He never responded. I was OK with that, until the second meeting, which took place last week. It proceeded exactly as the first had. The leader simply opened the floor to discussion, as if my email hadn't been sent. (I know he got both the phone message and the email because he apologized for not getting back to me).

The makeup of the group this time was somewhat different (the quiet folks weren't back, unsurprisingly) but the result was the same. There was a person who said absolutely nothing after giving her name, and another who didn't participate much. The remaining members more than took up the slack.

I kept waiting for the moderator to take my suggestion and give the quiet folks time to speak.

It never happened.

Finally, with only a few minutes left, I took matters into my own hands. I waited until there was a place I could jump in and I turned and made eye contact with one of the quiet members. One of the talkative members started saying something but I cut them off. "I've noticed you've been quiet. Is there anything you want add," I asked her.

She ended up speaking for the rest of the meeting, telling us about her issues with her family and on the job. The other quiet person never did get to say her piece, but at least we heard from one of them.

I don't know what to do.

Clearly the group leader is not open to my ideas. I don't know if it's because he thinks they're a bad way to go, if he doesn't like taking control of the meeting in the way he'd have to if he were to give everyone a space to share, or if he's not sure how. I could certainly help with the last two.

But I can't seem to initiate a dialog with him. I know he's had a death in the family, but to me, this support group is really, really, really important. I think we're literally saving lives. If it gets off on the wrong foot, it's a lot harder to make changes than if we do it right from the beginning.

If we were planning a party or designing a poster, or something, I'd just clam up after having said my piece. But this is important. Our area needs a support group for transgender people. So many people are hurting. On the other hand, he's the leader, and I'm just a group member, so I really have nothing but my words to influence him.

Any suggestions? Should I just drop it and figure if people come to group and don't get a chance to speak, it's no big deal? Should I try to contact him again at the risk of bothering him at a difficult time? I'm not really good at interpersonal politics, so I welcome any help.
Have you read my short story The Eve of Triumph?
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Nero

Hmm. Well, you've already contacted him a few times. So I would abandon that approach for now. Is there any way you can try to get with some of the more talkative members? You could approach them and say you've noticed some of the quieter people haven't opened up. And ask something like 'what do you think we can do to make them feel more comfortable?' (of course avoiding anything that sounds like they're talking more than their share or that they're part of the problem) It's possible they don't realize they're preventing others from talking. And if they care about the group, they should be willing to help.

Of course, it may take a few more meetings to try to do this.
Nero was the Forum Admin here at Susan's Place for several years up to the time of his death.
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Rachel

Perhaps an e-mail to the facilitator suggesting an informational sheet with a guidelines and courtesy rules. Include an egg timer into the model. Then bring an egg timer and printed out one page guide and rules page to the meeting.
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ThePhoenix

Hmmmmm . . . If we are talking about the group I think we are, then I have some thoughts.  Seven people showed up: Suzi, the facilitator, me, and four Trans*Unity people that I brought along.  There was one person (one of the Trans*Unity people) who was pretty quiet and hardly said anything.  But that individual is ALWAYS quiet and declines opportunities to talk.  So it wasn't really a problem.  The others seemed to participate. 

The meeting plan appeared to be asking everyone, "so what kind of group should we have?"  That is a very bad idea because it places people who are attending in the position of having to do the organizers job for them.  It also means that people sit around doing some version of "what do you wanna do?" "I dunno, what do you wanna do?"  And advertising a support group and then delivering something else like a planning and organizing session is a bait-and-switch for the attendees who come needing support. 

So a large chunk of the meeting was devoted to organizing stuff.  In the part that was not about organization, however, I thought the discussion was good for a first time.  People usually come to a new group to check it out because they are curious about it.  That doesn't mean they trust the space or the people to share their issues.  Trust is earned over time.  But I thought people got into some of the issues on their minds more than is usual for a first time.  I even talked a little about some of mine, which is something that usually is difficult or impossible for me to do because of the position I'm in.  And it's why web forums like this one where hardly anyone knows who I am are helpful to me. 

I was not at the second meeting.  As I said at the first, there is just too much going on for me to show up for everything all the time, although  I try to show up for as much as I can.  So when the second meeting happened, I was actually in Annapolis for a meeting on the Maryland gender identity bill.  It was just physically impossible to be in both places at the same time. 

But I would have hoped that there would have been more structure at the second meeting.  I'm sorry to hear there wasn't.  I'm certainly more than happy to share the structure we use in the two Trans*Unity groups if that would be helpful.  We arguably have the most structured groups in the area.  There's certainly no need to copy our structure, but looking at it might be helpful.

I'm not sure what the relationship between you and the leader is.  If you two are part of an organizing committee, I would expect there to be more dialogue.  If that is not happening, it could be because of communication styles where the group leader is just not responsive to messages and some other way of communicating is in order.  Or, since this group is part of a larger org, you might be able to take the issue up the chain of leadership if there is no response.

If you're just a group member who wants to be helpful, then all of that is still true.  But I would also add a caution because the facilitator's job does not involve being there outside the group every time a member wants to discuss things ad infinitum.  There are boundaries.  I'm usually pretty hagood about telling my group members that I won't discuss things further, have additional meetings, etc.  But some people may deal with the issue by just refusing to engage at all.  That is not to say that he's right and you're wrong, or that this is even happening, or that this is the right way for him to handle it if it is.  But it's a way some people do handle it and that might color responses from others in the org if you took those concerns up the chain.

It's also true that there are many types of groups and they run many different ways.  This could be just what the group leader wants. 

I'd also counsel some degree of patience.  The group has now had two meetings in its entire history.  Although organization is good, it does take a bit of time for a group to gel.  So don't panic yet. :). But at the same time, you have at least nine groups within driving distance.  Why not try some of the other ones?  And refer people to the ones that you think will help them most?


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Brooke777

The more successful support groups I have been to start off with an introduction section. Everyone says their name, pronoun preference, and something new that is going on with them. Try to keep it under a minute per person. Then, you use this time to see if there are any large issues that are common to the group. If so, you start the conversations on this topic and go from there.
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suzifrommd

Quote from: Brooke777 on January 20, 2014, 11:37:47 AM
The more successful support groups I have been to start off with an introduction section. Everyone says their name, pronoun preference, and something new that is going on with them. Try to keep it under a minute per person.

Well, we did that (except the pronoun preference. For some reason the group leader is uncomfortable with that). But I've seen it work better that each person is given time later in the meeting, after we learn the names of everyone, where they can say anything that is going on with them. I have seen many, many times, where someone who was initially shy, ends up making a connection that wouldn't be made otherwise.
Have you read my short story The Eve of Triumph?
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Brooke777

Quote from: suzifrommd on January 20, 2014, 12:03:01 PM
Well, we did that (except the pronoun preference. For some reason the group leader is uncomfortable with that). But I've seen it work better that each person is given time later in the meeting, after we learn the names of everyone, where they can say anything that is going on with them. I have seen many, many times, where someone who was initially shy, ends up making a connection that wouldn't be made otherwise.

That is very true. Some people just take a while to become comfortable enough to speak. Along the lines of not everyone participating, there are some people who just don't speak in group settings like that. I for one don't. I have learned that people tend to not hear me, nor listen to me if I speak to the whole group. Where if I do it on a one on one basis they actually listen. It's interesting, it applies to online forums as well.
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Ltl89

For what it's worth, I've been quiet and vocal at support groups.  Both were beneficial to me.  Sometimes sitting back isn't a sign that someone feels scared or unable to participate.  In any case, if it is shyness, then I would just make it a point to reach out to those people.  Personally I think creating rules or limiting the time that others speak could have negative results on the casual flow that many support groups have. 
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Adam (birkin)

Quote from: suzifrommd on January 20, 2014, 07:33:00 AM
The discussion didn't really have any pregnant pauses.

Starting with something offtopic but that's a very pleasant turn of phrase. lol

I'm one of the people who'd never say anything...and when I'm about to, someone else beats me to the punch and then when I can speak I'm too far off topic! So I definitely see why you are concerned, because as the quiet person, it SUCKS being in that position.

Phoenix may be right though, it may be that the group still needs time to find its dynamic.
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suzifrommd

Quote from: learningtolive on January 20, 2014, 05:59:35 PM
Personally I think creating rules or limiting the time that others speak could have negative results on the casual flow that many support groups have.

I agree with this too. I wasn't talking about limiting the time people have to speak. More that the leader makes sure that each member of the group is addressed personally and is given a chance where they can say whatever brought them that night without, as Caleb puts it, someone else beating them to the punch.
Have you read my short story The Eve of Triumph?
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