I got my package today. I placed my order on Friday June 10th and received it 8 business days later. They say it can take up to 14 business days just to get in the mail, so I would consider this pretty good timing.
I ordered a "Funnel Harness" Which is basically the same as their freetom harness, just for more generic usage. I also ordered a pair of packing boxers with a packing pouch insert
Packaging: Basic, discreet, similar to every other trans business out there
Funnel Harness:
The biggest reason I decided to purchase again was for a quality check. Last time (under the old owners) I ordered a FreeTom Harness, and well the design was spot on for what I wanted, BUT the quality was awful. It was not reinforced at all, and the whole thing basically fell apart and needed repairs right at about 2 weeks. This time with the "Funnel Harness", the quality is AWESOME. These new owners ACTUALLY know how to sew, so the seems were clean, and after tugging on them quite a bit , not a single thread pulled. They've also added some straps for the top half of the funnel that often falls forward. This prevents funnels and flaps from doing so.
The elastic also seems to be much higher quality. The other harness I had bought seemed to be run of the mill walmart elastic, where as this stuff is actually pretty durable. The sizing was a little small at first, but I know that was done on purpose so that when the harness starts to stretch out, it will fit for much longer instead of becoming loose and baggy.
Packing Underwear:
Previous when I purchased a pair of this packing underwear, the pouch was sewn in horribly, there was even a hole in one of the seems. This time, the seems were finished nicely, but still relatively discreet through the front. When pulled on, they did not fray. Where as perviously, if you pulled on the pocket it felt like the whole thing would just rip out.
Customer Service:
I loved Anthony, he was kind and honest, but he was in WAYYYY over his head, and let the problems get the best of him. These new guys are AMAZING. I contacted them when they first opened about a refund for an old order I never received. Within 10 minutes they had my refund on its way to me. I also contacted them prior to placing my order to ask a few questions about processing times, shipping times, etc. They were very nice and prompt. I never waited more than 2 days to receive a response (more often it was within the hour). They answered every one of my questions. When my order was placed I received a text message text message telling me when I could expect a shipping confirmation (Which I got much earlier than anticipated), and also a notice of how much of my order was donated to the Orlando Relief Fund.
My shipment arrived nearly 13 business days earlier than I was expecting it. Inside everything was nicely wrapped (I know there were times the old owners just shoved it in a box without packaging it properly) and there was two papers inside, one which apologized for the previous owners, and another which talked about the Orlando Relief Fund.
SUMMARY: Overall, I was very satisfied with my purchase and would definitely order from them again. They seem to be doing a decent job at fixing some of the mistakes of the previous owners while providing our community with a low cost shop for the basics.
