I realize that I should not have called the customer service person a b**** (that could have stood for banjo!), but after telling her why I was calling and giving her my dead name and my new name, her response made it sound like I had not changed my name. For some reason having to speak my dead name has become exceptionally painful to me very quickly. Typing it out or hearing it is one thing, but have to speak it more than once is extremely painful. For what it is worth the 'b' word is not in my usual vocabulary, it has been years since I ever used that term to describe anyone in verbal or written form.
I contacted my bank and insurance company last week. All it took for both was an online chat session and uploading the documentation. I was done in about 30 minutes. I also contacted Discover Card, and they have an online process. I basically just sent them an email with my old and new names along with a copy of the documentation. No problem.
Since I do not use Facebook, I don't know if I can post to their FB page.
My wife's card is linked to mine, so I can't use her account to get a new one for myself. I had also mentioned that I tried to open a new one under my new name, but they declined my request because Jessica does not have any credit history. As a side benefit should really screw up identity thieves for a little while!
A xenophobic misogynist? Well if I had been talking to a male I would probably have called him a b******. The gender of the person was of no importance to me. Xenophobic? This particular person sounded as though she was from the US. In addition I have many friends from all over the globe. I don't care what your country of origin is, as long as you treat me with respect, I will try to do the same. This got out of hand quickly because I had already told the person exactly what I wanted and had given her my old and new names, her next statement came across as though she was calling me a liar and that I had not changed my name.
I know being angry rarely gets you what you want. Being nice is always the better option. The people I was talking to just did not seem to care and were probably just reading from a script instead of listening to what I was saying.
This chain has a store within 2 miles of my house, so it has been my go-to place for clothes. Now I plan to visit Macy's, Target, and Dillard's much more frequently. Although they are 10 - 15 miles away, I have never had any problems with them.
A trip to the store was useless, even though that was what the fourth CSR told us to do. Although the customer service folks at the store were very nice and made several calls, there was nothing they could do. They were told that there is no way to change the first and middle names, they can only change last names on an account.
I did send two messages to Kohl's. Their first response includes this line:
Please send us a new message through My Kohl's Charge and make sure to include your previous and current name so we can update your account accordingly.
I already gave them that information multiple times. Why would I expect a different outcome if I do it again?
Their second response states:
you will need to send a written request by mail
Wow. Two different responses to the same question. I admit my ranting was over the top, but their inability to provide a consistent response is very troubling and does not give me much confidence.
