Quote from: Anne Blake on May 08, 2018, 10:54:18 PM
Jessica, how did you manage to get them to accept your name change? I tried forever and they finally told me that I would have to cancel my old account and start a new one but they can't do that since I have regular subscriptions to Susan's on it. Sort of a catch 22.
Since Tia and I are probably not the only ones with PayPal accounts, this is what I did to get my name changed:
1 - Log in to your PayPal account and select 'Account overview'
2 - Select the 'gear' symbol next to 'Log out' in the upper right of your screen
3 - Your profile will appear on the upper left of the screen, select 'update' in the profile box
4 - You should now see a name change menu, select 'legal name change'
5 - Follow the instructions and upload a scan (or photo) of your new drivers license and court order
6 - Bang your head against a wall for a few days, then send a note to 'compliance@paypal.com'
7 - If you don't get a response, call PayPal at 1-888-221-1161.
Be nice (no matter how frustrated you may be), all of the support folks I talked to were courteous and professional. They will ask you for the name on the account, then your current name. Once I told them my current name, they used it throughout the conversation. Explain the situation, and ask for someone who can help complete the name change. They will eventually ask some identifying questions about vehicle registrations, places you have lived, and maybe even your SSN. It only took 10 - 15 minutes on the phone. They updated my name while I was talking to them, so I was able to verify it before I hung up. I thanked the representative profusely.