I had heard about the incident yesterday but the apology part only today.
As a trans woman, a pharmacist and a CVS employee I was quite relieved to see that they had apologized.
Officially and policy wise, CVS is a trans friendly employer. When I came out last year, I did it by leaving a copy of the company's Gender Transition Guidelines for Colleagues on my managers desk. Per the Guidelines, my manager took it from there and told everyone else.
As I understand it, by Arizona law, the pharmacist did not have to fill the prescription but if he refuses he has to let someone else. From the report he also violated the HIPAA privacy law.
Unfortunately good policies can only go so far and you can't make everyone behave. Its very nice to see that the company stands behind theirs.
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