Quote from: Kendra on September 11, 2018, 09:10:05 PM
Hi roseyfox, congratulations on your new job!
I'm certainly not an expert on this but I'll tell ya what I know.
...
Insurance company decisions are not always obvious and may fall into a grey area. If the answer is no that might not be a final answer - people have successfully challenged decisions and changed the answer from no to yes, or from a small percentage to a major amount of the cost covered. This can require time and and a lot of persistence. You might have to become familiar with the written policy and documenting "medical necessity" if the initial answer isn't yes.
...
Kendra
Kendra is very right here.
My policy covers everything listed in the WPATH recommendations at the same rate as everything else, from a broken arm to heart transplants. But I was denied 5 times, yes, 5 times for everything. I finally called my employer assistance person in HR and used words like "lawyer" and, surprise, surprise, three days later everything (!) was magically covered. From electrolysis (which took some doing because of licensing in Illinois) to SRS (BA, FFS, on-going therapy).
They don't cover "letters" but if I pushed it they probably would.
Don't give up. If your policy includes transgender care, you should get at least some things covered.
If you're comfortable talking to HR about this (eventually you'll have to) I suggest you start there.
Another resource is the HRC CEI. If your company is rated they will list the benefits available and missing. A score of 100% indicates at least one plan has transgender coverage.
Sent from my LG-H910 using Tapatalk