Monday I've an interview to get a hotel receptionnist job. It's a five-star hotel, so I will obviously go to the interview in clothes I never wear - suede black pants that are ugly, black leather shoes that are too long (and ugly) and a shirt that you button. I will have my co-tenant help me with my hair too - I'm totally unable of doing anything acceptable with them as they are at that lenght where you can't dress them like long hair, but you can't just let them hang like short hair either.
I would really want to get this job, and as such, I will absolutely not come out to the employer OR try going to the interview presenting as female. They got my résumé with a male name anyway.
I would like to ask for your advice for this - I've never been good with interviews and I've had very few jobs... and kept none. I feel more confident than before, but I also feel I need preparation. I'm with an organism that helps me look for a job and they would have kindly given me an interview simulation, but I was called just last Thursday for it, and they are too busy to give me one this fast.
How do you think I should act at the interview ? Do you think I should try to "act male", try to change my voice and all ?
I have been studying a list of common interview questions and one my sister sent me, too. I'm pretty confused with some questions.
Do you think answering "alone" to "Do you prefer to work in teams or alone ?" will decrease my chances ? Should I "stretch the truth" ?
How should I answer to the vague question "How do you deal with stress ?"
"You are alone at the reception and the phone keeps ringing, while you have a line of clients waiting for you. What do you do ?" What do you think of my answer :
I put the phone on hold and ask for backup ; then I serve the customers.
"A client arrives with a reservation and there has been an error : their room has been given to someone else. What do you do ?" What do you think of my answer :
I offer the customer the hotel's apologies and place them in another room while giving them a discount or making their stay free if I am allowed to to so. I do not think moving the previous customer would be offering good service.
"You realize that 100$ are missing in your cash register and you think your colleague might have taken it. What do you do ?" What do you think of my answer :
I mention the fact to my superior immediately when I am sure the money actually is missing. I do not tell them about my suspicions unless I have a good reason to suspect my colleague.
