well obviously, the only person who will ever reply to you is not a doctor, so you have no medical contact whatsoever,
but you do get a very minor (locally-anesthetized) revision on-site , tho it's so light i guess you could get the same one done by any surgeon in your country for cheaper than the flight+hotel cost
so basically, the lifetime warranty is a lie :
your most serious problems will be ignored, and the mail person will make fun of you if you dare complain about anything
BUT i believe that by exposing those mails and not keeping silent, we can achieve big !
(unlike that certain person who went to thai court against suporn, and then removed every trace of it on internet after , i suppose, getting "some arrangement" with the clinic perhaps ? .. )