London: Trans woman told to use New Look changing facilities 'out of hours'
by Corinne Pinfold
19 March 2013, 6:33pm

http://www.pinknews.co.uk/2013/03/19/london-trans-woman-told-to-use-new-look-changing-facilities-out-of-hours/

Fashion chain New Look has responded to allegations that a trans woman was refused use of their changing rooms at a store in Brixton, south London.

The woman reportedly tried to use a changing room, but was stopped by staff who said they "didn't have any for men".

After having to explain that she was transgender she was eventually permitted to use the facility, but a staff member waited outside the room while she changed.

Following the incident she contacted the store, and reports she was told: "New Look welcome trans-gendered customers [sic]. In stores which have regular trans-gendered customers, store management are encouraged to make regular appointments to open earlier or later to allow customers to have full access to the fitting rooms."

New Look has responded clarifying that the policy of arranging out-of-hours appointments for transgender customers should only be an option, rather than a rule.