Regan, I drive all the way from Kentucky to HBHC, I go to the one on N Halsted. Ya it does seem like a call center, but its much better once you actually go in. I was so nervous the first time I went in, but everyone there was super friendly and I just felt extremely comfortable. I can't speak for the other Dr's But ask for Abby, she's never made me uncomfortable or awkward in any way. And the quality is great, they monitor all your levels, at first every couple months to get the levels right, then at 6 months and yearly if that goes well. And they will inform you of everything, and talk threw all options, and you'll make the decision together.