After re-reading the article, I have some other thoughts. She says she had a four-year waiting period during which she dressed and lived as a woman, and talks about how difficult it was. Now, if you tried living in your allegedly correct gender (as most of us have done to at least some extent prior to or concurrent with any medical interventions) and it was such a negative experience, why would you go ahead and have genital surgery? Surely she didn't think that would fix everything. My point is, it sounds to me as if she has to bear some responsibility for the decision to persist in the attempted transition for such a long time and then after all that, to go ahead and have the surgery.
It certainly sounds as if her surgeon was a major f***-up, but in a way that's a different, albeit hugely unfortunate, issue. It sounds to me as if this person was hugely confused from day one and it is sad that no one caught it before she went so far, but still--she was an adult, and I would think that in four years time between beginning and having the surgery she could have got a clue herself that maybe she was on the wrong track since she seemed to be having nothing but bad experiences. If I've read something wrongly, correct me, as always.