Hi again,
I wanted to get back to everyone about my recent Federal health care coverage experience. I have the basic option for Blue Cross/Blue Shield. When I went to my pharmacist to fill my first HRT prescription (Spiro and patches), I requested that I pay out of pocket because my insurance did not cover it. I came back later to pick up the meds. They had run the meds through my insurance, and I only had to pay the copay. This applied for both meds.
I later called BC/BS customer service to be honest in that I was improperly discounted for my meds. They could not be of assistance because they subcontract the pharmacy portion of their service. I was transferred to the phone line for the pharmacy subcontractor. While on the automated phone line, I was not given an option to talk to a customer service representative. Recently, my second round of meds were also discounted.
I do not feel as if I won the HRT lottery because I am sure there will be an audit. A bill for $1,000 will surely end up on my mailbox sometime by the end of the year. I do feel as if I made an honest effort to contact the program's customer service reps.